Betty Henderson
Summary
PROFESSIONAL SUMMARY
Quality Professional with over 25 years of experience in Management, Customer Satisfaction.
Project Management
Process Implementation
Strong leadership skills
Employee training, development
Relate effectively to all diversity groups
Computer skills including Microsoft Word & Excel
Lotus Notes and SAP
Analytical and organizational skills
Customer Service skills.
SUMMARY OF EXPERIENCE
LA/FITNESS
Grand Prairie, TX 2011-current
Front Desk Receptionist
Enhance club operations and increase club member's goodwill
Maintain a clean, safe, efficient and healthy environment
Handle all incoming calls and messages
Greet, check in, register and verify membership and take pictures
Collect and safeguard all front desk revenues
Accurately audit and maintain records management system
Call members with outstanding balance daily
Chenical Lime
Fort Worth, TX 2006-2008
Senior Customer Service Representative
Managed inbound and outbound calls
Tracked metrics and posted result