Justin Hullinger
Lima,OH
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations. Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities. Creative Assistant Manager promotes proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees. Attentive Assistant Store Manager offering over 6 years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.
Overview
8
8
years of professional experience
Work History
Gsl1/Lead Maintenance Supervisor
Pilot Flying J Travel Center
Beaverdam, Ohio
04.2024 - Current
- Coordinated and supervised the day-to-day operations of maintenance personnel.
- Developed and implemented preventative maintenance procedures to minimize downtime on equipment.
- Conducted regular inspections of buildings, grounds, and equipment for safety compliance.
- Assisted in developing budgets and monitored expenditures for materials and labor costs.
- Ensured all team members adhere to company policies and regulations.
- Performed troubleshooting activities to identify potential problems with machines or other equipment.
- Resolved customer complaints regarding operational issues with products or services provided by the organization.
- Provided technical advice and guidance to staff members for resolving difficult maintenance tasks.
- Organized training sessions for new employees in order to ensure a safe working environment.
- Created reports detailing maintenance activities completed during each shift.
- Reviewed work orders submitted by customers to determine necessary actions needed to be taken.
- Monitored inventory levels of parts required for repair jobs and placed orders when necessary.
- Responded promptly to emergency situations involving system failures or hazardous conditions.
- Implemented safety protocols throughout the workplace in accordance with OSHA standards.
- Reviewed timesheets submitted by staff members for accuracy before submitting them for payroll processing.
- Monitored inventory and ordered needed supplies to meet demand for repairs.
- Oversaw team in completing job tasks quickly and accurately with appropriate use of instruments and tools.
- Inspected facilities to determine problems and schedule necessary maintenance.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Delegated daily tasks to employees to manage resources and meet deadlines.
Assistant Store Manager
Pilot Flying J Travel Center
Beaverdam, OH
04.2016 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Coordinated with vendors to secure product availability at competitive prices.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Oversaw aspects of maintenance, inventory, and daily activity management.
Education
High School Diploma -
Bath High School
Lima, OH05.2001
Skills
- Operations Oversight
- Customer Relations
- Customer Service
- Incident Reports
- Flexible Schedule
- Hiring and Training
- Stock Rotations
- Shift Scheduling
- Team Building and Leadership
- Employee Scheduling
- Problem-Solving
- Customer Experience
- Department Oversight
- Store Organization
- Stock management
- Workforce Management
- Sales Techniques
- Operations
- Customer Service Management
- Upselling and Cross Selling
- Display Setup
- Scheduling Coordination
- Employee Coaching
- Staff Supervision
- Cash auditing
- Store Opening and Closing
- Time Management
Timeline
Gsl1/Lead Maintenance Supervisor
Pilot Flying J Travel Center
04.2024 - Current
Assistant Store Manager
Pilot Flying J Travel Center
04.2016 - Current
High School Diploma -
Bath High School