Betty Jaimes
Las Vegas,NV
Summary
To obtain a position of responsibilities that utilizes my skills and experience Work in an environment where I can enrich my knowledge. I'm outgoing, high energy with a dedication to positive guest relations. Ability to organize, prioritize and work under extreme work pressure, meet deadlines. Highly responsible and reliable. 10+ years’ experience in variety customer care base positions.
Overview
14
14
years of professional experience
Work History
Call Center Representative
Wyndham Destinations
01.2022 - 07.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Answer question owners have about loan account & Maintenance fees
- Take payments, issue refunds, waive fees as needed for owner’s accounts
- Averaging 20-50 calls per day
- Refer unresolved customers concerns to designated departments for further investigations
- Navigate multiple computers systems (OFSLL, Microsoft word, outlook, excel)
- Train new employees, perform other duties as needed
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Receptionist
Diamond Resorts
02.2018 - 02.2021
- Primary duty check guest in and out of presentation
- Verifying guest meet all qualifications to attend presentation
- Assist guest over the phone answer any questions they may have, directing calls to appropriate departments
- Reply to emails, complete daily paperwork throughout the day.
- Setting up transportation for guest
- Handled cash transactions and processing reports at the end of every shift
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Box office Agent
Palms Resort
06.2014 - 06.2017
- Primary duty to sell tickets to customers who call /or visit our booth
- Process orders for customers who want to purchase tickets and pickup at a later date
- Filing, making copies and sending out direct mail advertisements
- Keep accurate records of your cash drawer, ticket stubs and credit card numbers that come in through phone or Internet orders.
- Answers questions in response to inquiries about shows and events.
Hostess
Mon Ami Gabi
08.2012 - 06.2014
- Cheerfully greet guests as they enter establishment
- Escort guest to dining area or bar
- Creating seating plans, monitor table rotation ensuring server gets fair amount of tables.
- Maintain contact with kitchen staff, servers and management for best dining experience
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, updating reservation logs, and entering to-go-orders simultaneously.
Dispatcher
Polo Towers
09.2010 - 12.2012
- Answer phone calls responding to guest and team member inquiries
- Maintaining housekeeping logs, sign in-out sheets and other records
- Prioritizing room cleaning & ensuring vacant dirty rooms are cleaned by the necessary time
- Update room status
- Scheduling team members and projects
- Assist management with daily activities
- Tracks guest inquiries, reports and requests
Education
Diploma -
Durango High School
Las Vegas, NV06.2010
Skills
- Outstanding communication skills
- Document Management
- Organizational Skills
- Cash Handling Payments & Refunds
- Computer Hardware, Telephone Skills
- Data entry
- Navigate Multiple Computers Systems
- Problem Solving
- Scheduling
LANGUAGES
Bilingual (Spanish)
Timeline
Call Center Representative
Wyndham Destinations
01.2022 - 07.2024
Receptionist
Diamond Resorts
02.2018 - 02.2021
Box office Agent
Palms Resort
06.2014 - 06.2017
Hostess
Mon Ami Gabi
08.2012 - 06.2014
Dispatcher
Polo Towers
09.2010 - 12.2012
Diploma -
Durango High School
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