Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tracy Ejiogu

Fontana,CA

Summary

Certified Scrum Master with definitive leadership qualities and strong critical thinking and decision making skills. Highly trained individual knowledgeable in web development technologies and a talented facilitator. Well-versed in building positive relationships with team members and stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sr. Scrum Master

Delta Air Lines, Inc - Contract
Los Angeles, CA
05.2019 - Current
  • Successfully working with Agile coach to introduce Scrum to corporate IT department.
  • Coach and mentor other team members in Scrum ceremonies and educate product owners in Agile.
  • Customer satisfaction on Agile-led projects increased by 33% in the first six months, benchmarked against non-Agile projects.
  • Responsible for ensuring that project business and IT requirements are captured and documented.
  • Work with UI/UX designer to have a better understanding of mock-up and write user stories.
  • Provide all support to the team using a servant leadership style whenever possible, leading by example.
  • Assists with multi-site Scale Agile Framework (SAFe) quick start and Release train launches.
  • Collaborate with QA team to ensure testing efforts align with system deliveries and business processes.
  • Facilitate Scrum meetings to ensure the coordination and integration of output from the various teams by eliminating all impediments.

Scrum Master

American Airlines, Inc. - Contract
LOS ANGELES, CA
09.2016 - 04.2019
  • Lead the execution of the tasks as defined in the project plan in order to achieve the project goals.
  • Managed changes to the project scope, schedule, and costs using appropriate verification techniques in order to keep the project plan accurate, updated, and reflective of authorized project changes;.
  • Ensured development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
  • Communicated team overall progress by tracking burn down/burn up metrics, velocity, and productivity.
  • Utilized Kanban task board to visualize workflow (work in progress) thereby improving productivity.
  • Helped scrum teams and management remove identified impediments and minimize distractions to support the development team’s sprint goals.

Project Manager/ Scrum Master

JP Morgan Chase Bank NA
Santa Clarita, CA
03.2013 - 09.2016
  • Successfully implemented continuous improvement policies to govern all development processes, resulting in 25% increased code quality and 80% increase in throughput.
  • Manage functions pertaining to promoting continuous improvement and help the team increase productivity and foster innovation.
  • Worked closely with product owner in backlog management and continuous delivery of feature.
  • Educated and reinforced scrum methodology and agile framework to team members and stakeholders.
  • Facilitated and coordinated user story interdependency meetings across multiple scrum teams for the purpose of reviewing and aligning team's work to meet the delivery schedule.
  • Coached and performed the role of a servant leader across multiple onshore and offshore scrum teams on Agile best practices.
  • Met and coordinated with internal and external stakeholders to establish project scope, system goals, and requirements.
  • Undertook daily follow-ups with individual team members to ensure projects are on track and goals are being met.
  • Kept an objective perspective on issues and troubleshooting by applying agile principles.
  • Held stand-up meetings with cross-functional teams to review project status.
  • Supported teams in determining the resource allocation to maintain agile practices and ensure smooth project delivery.

Program Coordinator

Jenesse Center, Inc.
LOS ANGELES, CA
02.2010 - 03.2013


  • Gathered and organized printed materials required for program participation.
  • Created project roadmaps for staff, defining specific milestones and timelines to encourage timely project completion.
  • Defined onboarding process for new project members, communicating regularly with other departments to coordinate schedules.
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.
  • Handled shipping logistics for large mailings to 30 recipients daily.
  • Assisted with community resources for healthcare and mental health.

Education

Master of Arts - International Relations

Norwich University
Northfield, VT
08.2021

Bachelor of Science - Aviation Administration

California State University - Los Angeles
Los Angeles, CA
06.2015

Skills

  • Agile Tools - Jira, Version One, Redmine
  • Software - MS Windows, Excel, Word, Asana, PowerPoint, Access, Outlook, SharePoint, Visio, MS Project, PPM, Remedy, SAP
  • Databases - SQL Server, AS400, CACS, FileNet, SharePoint
  • Operating Systems - Windows Server, UNIX, Mac OS, Linux
  • Frameworks-Kanban, Scrum, SAFe
  • Flexible and Adaptable
  • Backlog Refinement
  • Risk identification
  • Quality assurance
  • Public speaking
  • Documentation Management
  • Strong Communication

Certification

PSM 1 Certified

Timeline

Sr. Scrum Master

Delta Air Lines, Inc - Contract
05.2019 - Current

Scrum Master

American Airlines, Inc. - Contract
09.2016 - 04.2019

Project Manager/ Scrum Master

JP Morgan Chase Bank NA
03.2013 - 09.2016

Program Coordinator

Jenesse Center, Inc.
02.2010 - 03.2013

Master of Arts - International Relations

Norwich University

Bachelor of Science - Aviation Administration

California State University - Los Angeles

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Tracy Ejiogu