Betty-jane Pflum
Ephrata,PA
Summary
I have worked in the hair salon business for the past 8 years. One aspect of the job I enjoy is interacting with the adults as well as the children. I also have children on my own, so I am very capable of working with children. Some of my other strengths are I am very detailed oriented and a team player. I have a strong, organizational skill that allows me to handle multiple projects at one time with high accuracy. I am very positive person and handle people as well as my job with a very positive attitude.
Overview
6
6
years of professional experience
Work History
Hairstylist
Salon Synergy
10.2022 - Current
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Hair Salon Manager
Supercuts
06.2018 - 05.2022
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Streamlined salon operations for increased efficiency by implementing new appointment scheduling system.
- Boosted staff productivity with regular training sessions on latest hair trends and techniques.
- Fostered a positive working environment, resulting in high employee retention rates.
- Implemented safety protocols to maintain a clean and sanitary environment for clients and staff alike.
Education
Massage Degree - Massage Therapy
Berks Technical Institute
Reading, PA04.2008
High School Diploma -
Ephrata Senior High School
Ephrata, PA06.2007
Skills
- Cosmetology
- Customer Buying Habits
- Hair maintenance expert
- Relationship building and management
- Schedule Management
- Great with people with people
- great with kids and getting them to follow directions
Timeline
Hairstylist
Salon Synergy
10.2022 - Current
Hair Salon Manager
Supercuts
06.2018 - 05.2022
Massage Degree - Massage Therapy
Berks Technical Institute
High School Diploma -
Ephrata Senior High School
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