Summary
Overview
Work History
Education
Skills
Timeline
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Betty Johnson

Dallas,TX

Summary

Proactive Customer Support Specialist with extensive experience in managing high volume inbound calls, resolving complex issues, and maintaining excellent customer relationships. Skilled in CRM, complaint handling, and problem-solving, with a strong focus on customer satisfaction and loyalty. Adept at managing projects, supporting leadership, and driving quality-oriented strategies. I am a fast learner an love a challenge.

Overview

25
25
years of professional experience

Work History

Customer Support Specialist

Concentrix
11.2018 - Current
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Senior Specialist

Chase
02.2014 - 10.2018
  • Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
  • Identified areas in need of critical improvement and implemented strategies to achieve targets.
  • Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
  • Supported department leadership in implementing new policies, procedures and controls.
  • Also resolved credit card concerns

Customer Service Representative

Convergys
02.2001 - 02.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • I was a transition coach for new hires

Medical Receptionist

Associates of Dermatology
01.2000 - 03.2001
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Education

High School Diploma -

Oak Ridge High School
Orlando, FL
05.1994

Skills

  • Complaint Handling
  • Customer Relationship Management (CRM)
  • Call center experience
  • SLA
  • Appointment Scheduling
  • Payment Processing
  • Technical Troubleshooting
  • Customer service excellence
  • Attention to Detail
  • Microsoft Windows and Office
  • Customer Communication and Empathy
  • Problem-solving abilities
  • Problem-Solving

Timeline

Customer Support Specialist

Concentrix
11.2018 - Current

Senior Specialist

Chase
02.2014 - 10.2018

Customer Service Representative

Convergys
02.2001 - 02.2014

Medical Receptionist

Associates of Dermatology
01.2000 - 03.2001

High School Diploma -

Oak Ridge High School

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Betty Johnson