Betty Joseph
North Miami Beach
Summary
Dynamic and dedicated professional with extensive experience in customer service and food preparation, notably at The Cheesecake Factory. Proven ability to enhance customer satisfaction through effective cash handling and exceptional teamwork. Recognized for maintaining high sanitation standards and streamlining kitchen operations, ensuring quality and efficiency in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Cashier
Burlington Police Department
11.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Line Cook
Hilton
05.2022 - 11.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Line Cook
Shoreside Rehabilitation
04.2022 - 07.2024
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Line Cook
Etaru
03.2021 - 08.2022
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
Line Cook
Grand Beach Hotel Surfside
04.2020 - 11.2021
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
- Assisted in inventory management by accurately tracking supplies and placing orders as needed.
- Sourced locally grown produce to support community farmers and improve dish freshness.
- Implemented system for quicker ingredient replenishment, keeping kitchen running smoothly during peak hours.
Line Cook
The Cheesecake Factory
08.2020 - 09.2021
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Cashier/ Cook
Mobys
03.2017 - 05.2020
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Line Cook
Café Khalid
01.2016 - 09.2018
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Streamlined prep work for faster meal turnaround, contributing to improved customer satisfaction.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
Line Cook
Miami Squeeze
07.2017 - 2019
- Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
- Contributed to significant reduction in cooking time by organizing more efficient kitchen layouts.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepared and cooked meals according to recipes and customer specifications.
- Prepared food items in compliance with recipes and portioning control guidelines.
Education
High School Diploma - General Studies
Worldwide Academy
North Miami, FL02.2011
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Time management skills
- Customer service excellence
- Food handling
- Food presentation
Languages
Creole
Full Professional
Timeline
Cashier
Burlington Police Department
11.2024 - Current
Line Cook
Hilton
05.2022 - 11.2024
Line Cook
Shoreside Rehabilitation
04.2022 - 07.2024
Line Cook
Etaru
03.2021 - 08.2022
Line Cook
The Cheesecake Factory
08.2020 - 09.2021
Line Cook
Grand Beach Hotel Surfside
04.2020 - 11.2021
Line Cook
Miami Squeeze
07.2017 - 2019
Cashier/ Cook
Mobys
03.2017 - 05.2020
Line Cook
Café Khalid
01.2016 - 09.2018
High School Diploma - General Studies
Worldwide Academy
Similar Profiles
Timothy KirchnerTimothy Kirchner
Community Services Sergeant at Burlington Police DepartmentCommunity Services Sergeant at Burlington Police Department
Yamina HadjiatYamina Hadjiat
Sales Associate at Burlington Police DepartmentSales Associate at Burlington Police Department
JOHNIE KEETER JR.JOHNIE KEETER JR.
Police Officer, Corporal at Burlington Police DepartmentPolice Officer, Corporal at Burlington Police Department
Gianna LevinsonGianna Levinson
Guest Services at Omega InstituteGuest Services at Omega Institute
Rickardo PierreRickardo Pierre
Security Officer at FPI Security ServicesSecurity Officer at FPI Security Services