Betty Juniel-Ramson

• Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
• Mentored junior team members, sharing expertise in best practices for excellent customer service delivery.
• Participated in ongoing training initiatives to maintain current knowledge of industry trends and best practices for superior service delivery.
• Consistently met or exceeded performance metrics, demonstrating a commitment to excellence in all tasks undertaken.
• Maintained current knowledge of company policies, products and marketing initiatives to better serve each customer.
• Reduced customer complaints through timely resolution of issues and proactive identification of potential problems.
• Managed high-volume inbound calls, maintaining professionalism under pressure. Over 50 calls per day

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
• Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
• Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
• Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
• Participated in quality assurance activities such as reviewing recorded calls for compliance with company standards.
• Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.
• Retained customers by offering alternative solutions during difficult interactions or potential cancellations of services.
• Achieved personal performance goals through effective call management, prioritization, and time management.
• Documented and detailed calls and complaints using call center's CRM database.
• Recognized as a top performer on multiple occasions for achieving outstanding customer satisfaction ratings.
• Supported colleagues with handling complex cases and provided insights for better decision-making in challenging situations.
• Met customer call guidelines for service levels, handle time and productivity.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Maintained up-to-date knowledge of product and service changes.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Educated customers about billing, payment processing and support policies and procedures.
• Investigated and resolved customer inquiries and complaints quickly.
• Managed timely and effective replacement of damaged or missing products.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

• Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
• Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
• Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Completed daily paperwork and computer entry of sales data as established by management.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Exhibited excellent people skills during interaction with employees and customers.

Operated light trucks to deliver loads as far as 800 miles from home location.

• Kept detailed records of deliveries and money received from customers.
• Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
• Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.
• Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
• Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.