Betty Klingler
Prescott ,MI
Summary
Proven leader and effective problem-solver, I elevated customer satisfaction and profitability as Owner/Operator at Klingler’s Kleaning Services, Leveraging skills in operations management and relationship building, I successfully implemented strategies that expanded our customer base and streamlined processes. My approach emphasizes teamwork, strategic planning, and a customer-oriented mindset, driving significant improvements in efficiency and service quality.
Overview
14
14
years of professional experience
Work History
Owner/Operator
Self Employed Services
09.2010 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Education
High School Diploma -
Whittemore Prescott High
Whittemore, MI06.1997
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Staff Training and Development
- Personnel Management
- Staffing
- Operations Oversight
- Strategic Planning
- Payroll Processing
- Relationship Management
- Human Resources
- Financial Analysis
- Human Resource Management
- Strong Work Ethic
- Dependable and reliable
- Customer-Oriented
- Accurate record keeping
- Safe Driving Practices
- Order picking and processing
- GPS and route planning
- Safe Driving
- Route Planning
- Route Management
- Route logs
- Customer Service
- Delegating Work
- Relationship Building
- Effective leader
- Teamwork and Collaboration
- Customer Service Management
- Staff training/development
- Scheduling
Timeline
Owner/Operator
Self Employed Services
09.2010 - Current
High School Diploma -
Whittemore Prescott High
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