Betty Koenders

Temporary and permanent construction services for residential and commercial property

Liaison with builders and engineers for coordinated services

Begin end, transfer and stop services. Payments and knowledge of rate schedules

Multiple customer service attributes

• Entered client details and notes into system for interdepartmental access and review.
• Processed debtor payments and updated accounts to reflect new balance.
• Worked with customer to create debt repayment plan based on current financial condition.
• Listened to customers and negotiated solutions that met creditor and debtor needs.

Provided benefit and insurance verification via telephone

Adjusted 85-100 claims per day, quality assurance with courtesy call back 85-100 calls per day

Coding and HIPPA compliant

Extensive experience with medical review, predeterminations, authorizations, reimbursement procedures, and pharmacy solutions

Managed 10-15 associates for daily floor operations

• Identified, researched and resolved billing variances to maintain system accuracy and currency.
• Generated and submitted invoices based upon established accounts receivable schedules and terms.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.