Microsoft Office Suite: Word, Excel, PowerPoint and Outlook
Betty Ledet
Licensed Vocational Nurse
Richardson,TX
Summary
Well-qualified Quality Assurance Nurse Specialist bringing 25 years of medical care and case review experience. Critically evaluates documents and develops summaries with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Face-to-Face Nurse Specialist
Accent Care, Inc.
11.2019 - 07.2024
- Prospectively reviewed all Face-to-Face documents to ensure appropriateness, completeness, and compliance with federal and state regulations and organization policy.
- Utilized PDGM guidelines and FTF Guidelines to ensure each patient has compliant and appropriate diagnoses.
- Assigned appropriate ICD-10 coding and sequencing as it related to the patient's medical condition, including any co-morbidities.
- Consulted with appropriate clinical staff to clarify any data integrity issues and worked with clinician to make appropriate corrections per organization policy.
- Reviewed visit utilization for appropriateness of care guidelines and patient condition; reports potential financial losses and/or underutilization to the manager.
- Worked with managers and the sales team to address trends and educational issues with referral sources and sales staff.
- Assisted and provided education related to FTF and PDGM Compliant Diagnoses.
- Participated in Quality improvement and Corporate Compliance activities.
- Maintained professional and technical knowledge by attending educational workshops and reviewing professional publications.
Home Health Nurse - LVN
Nurses Healthcare
08.2016 - 11.2019
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Educated patients and families on disease management, medication safety, and at-home healthcare strategies to promote selfcare.
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse.
- Contributed to the overall success of the home health agency by maintaining high levels of patient satisfaction and positive outcomes.
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Delivered high-quality in-home nursing services, maintaining a safe and comfortable environment for patients.
Licensed Practical Nurse, Wellness Nurse
Handmade Health, Dallas, TX
02.2019 - 09.2019
- Assisted with patient care, physical examinations and ancillary tests.
- Performed routine nursing assessments and preventive health services authorized by the Physician. This included interviewing and collecting patient information, including pain assessment, pulse rate, temperature, height & weight, blood pressure and other relevant details. Recorded information in patient’s electronic medical record.
- Administered intravenous nutritional treatments and IV Ozone treatments with precision and accuracy.
- Monitored patients during infusion therapy to ensure safety and effectiveness of treatment.
- Collaborate-with healthcare team members to develop individualized care plans for patients.
- Educated patients and their families on infusion therapy procedures and potential side effects
- Cleaned treatment rooms, equipment and supplies.
- Inputted all patients’ information into KAREO EHR patient portal. Completed all clinical reminders “due” at the time of each patient visit.
- Assisted with front desk check-in, check-out and phone coverage.
License Practical Nurse - Cosmetic Surgery
Elite Body Sculpture
01.2018 - 02.2019
- Worked through the full patient experience; pre-procedure, intra-procedure, post-procedure and includes work in the surgery suite.
- Monitored the collection, processing, maintenance, storage, and appropriate access to and usage of patient and clinical records
- Assisted as required with pre-operative and post-operative visits
- Charting; prepared surgery notes and progress notes
- Provided support for physician during procedure as necessary
- Established strong rapport with patients while maintaining professional boundaries as a trusted healthcare provider.
- Provided assistance to RN with opening and closing duties
- Prepared instruments, equipment and operating room
- Cleaned and sterilized operating room and instruments
- Explained treatment procedures, medications and physician's instructions to patients and caregiver(s).
- Scheduled follow-up appointments.
- Maintained appropriate medical supply.
Territory Sales Representative
Total Senior Care, Inc
08.2010 - 07.2015
- Organized successful promotional events within the territory that drove brand awareness and generated new leads for the company.
- Enhanced product knowledge among customers by conducting informative presentations and demonstrations.
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
- Maintained a thorough understanding of industry trends and market dynamics, enabling informed decision-making regarding sales strategies.
- Proactively negotiated profitable contracts for product lines and performed cold-calling to senior leadership to expand territory sales.
- Improved customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Developed comprehensive marketing plans to promote new product launches within the territory successfully.
- Expanded client base through effective prospecting, cold calling, and networking events.
Quality Assurance Coordinator
Essence Home Health Care
11.2007 - 12.2012
- Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
- Reviewed ICD-10 coding and sequencing from documentation in the patient chart.
- Reviewed OASIS and documented recommended changes in approved EHR system
- Completed documentation of results review; ensure workflow processes are timely and accurate.
- Documented reason for change and recommended reimbursement impact.
- Reviewed Plan of Care and made recommended changes
- Consistently met chart equivalent targets and quality metric.
Quality Assurance Coordinator
Precious Care At Home Services
11.2005 - 10.2007
- Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
- Ensured compliance with industry standards and regulatory guidelines for quality management systems.
- Developed comprehensive reports on quality metrics, enabling management to make informed decisions on production strategies.
- Investigated recurring customer complaints, determining source of incidents non-conformance incidences and recommending solutions.
- Assisted with quality control audits.
HEDIS Review Nurse
Managed Access Inc.,
01.2005 - 11.2005
- Enhanced accuracy of HEDIS reporting through meticulous documentation and validation of collected data.
- Demonstrated flexibility in adapting to changes in project scope or requirements, maintaining high standards of performance and accuracy at all times.
- Assisted in achieving compliance with NCQA standards by identifying areas for improvement in healthcare delivery.
- Collaborated with healthcare providers to ensure timely submission of required documentation for HEDIS review.
- Utilized advanced analytical skills to identify and resolve discrepancies in reported HEDIS measure results.
- Managed competing priorities effectively, ensuring timely completion of all assigned HEDIS review tasks.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information during the review process.
- Served as a subject matter expert on the HEDIS review team, providing guidance and support to colleagues as needed.
Quality Assurance Coordinator (Assistant Admin)
Palliative Hospice Center
06.2002 - 12.2004
- Evaluated accuracy of existing quality assurance measurement techniques, implementing improvements to increase efficacy and reduce errors.
- Conducted regular audits to identify areas of improvement, leading to increased customer satisfaction levels.
- Ensured compliance with industry standards and regulatory guidelines for quality management systems.
- Developed comprehensive reports on quality metrics, enabling management to make informed decisions on production strategies.
- Managed corrective action plans for identified non-conformances, ensuring rapid resolution while maintaining a focus on root cause analysis for long-term prevention measures.
- Assisted with quality control audits.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Developed educational materials used to train staff on QA standards.
Licensed Vocational Nurse (LVN) Home Health
Integrated Healthcare Services
02.2000 - 06.2002
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Prevented medication errors by meticulously reviewing physician orders and administering medications as prescribed.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Cared for wounds, provided treatments, and assisted with procedures.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Delivered emotional support to patients and families during challenging times.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
Licensed Vocational Nurse (LVN) Med Surgery
Parkland Hospital
01.1999 - 01.2000
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Prevented medication errors by meticulously reviewing physician orders and administering medications as prescribed.
- Conducted comprehensive assessments of newly admitted patients, identifying individual needs and developing tailored nursing interventions accordingly.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Fostered a positive work environment by collaborating with colleagues, sharing knowledge, and mentoring new nursing staff members.
- Assisted physicians during examinations and procedures, ensuring safe practices were maintained throughout each encounter.
- Delivered emotional support to patients and families during challenging times.
Clinical Data Abstractor
Presbyterian Hospital Of Dallas
10.1992 - 08.1998
- Participated in professional development opportunities to stay current on advancements within the field and enhance skillset as a Clinical Data Abstractor.
- Upheld clinical trial integrity by strictly adhering to established protocols and guidelines when abstracting patient data, ensuring accurate and reliable results.
- Strengthened the accuracy of clinical studies with careful attention to detail while abstracting relevant patient data.
- Increased overall project efficiency through regular communication with team members regarding progress updates and potential roadblocks.
- Demonstrated flexibility and adaptability by efficiently managing multiple projects simultaneously, ensuring timely delivery of high-quality data.
- Provided valuable feedback on software tools used for data abstraction, contributing towards continuous improvement initiatives within the organization.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations throughout all phases of the abstraction process.
- Contributed to improved patient care by providing accurate, reliable, and timely clinical data for research purposes.
- Collaborated with cross-functional teams for better understanding of clinical trial objectives and data requirements.
Education
Nursing
North Texas Professional Institute
Dallas, TXSkills
- Quality Improvement
- Health Promotion
- Clinical judgment
- Clinical expertise
- Records Review
- Analyzing documentation
- Problem-solving abilities
- Reliability
- Active Listening
- Professionalism
- EMR / EHR (HCHB, EPIC)
- ICD-10, & HCPCS coding
- Heart-saver First Aid CPR AED
Additional Information
Pediatric Data Abstractor 2008 - 2009 Genesis Physician Group, Dallas, TX
Data Abstractor 2010 - 2010 NACES Plus Foundation ( Texas Department of Aging And Disability)
Hospice Continuous Care LVN 2007 - 2012 Visiting Nurse Association VNA (PRN)
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home option4-day work weekPersonal development programsHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingCareer advancementHiking, Swimming, Crocheting, Traveling
Hiking:
I am an avid hiker who enjoys the outdoor, exploring various trails and terrains. This hobby has enhanced my endurance, resilience, and problem-solving skills as I navigate different environments and overcome physical challenges. It also reflects my love for nature and commitment to maintaining a healthy lifestyle.
Swimming:
Swimming is a passion of mine that I pursue regularly. It has taught me the importance of discipline, time management, and perseverance. Additionally, swimming has improved my focus and stress management, which are beneficial in both personal and professional settings.
Crocheting:
Crocheting is a creative outlet that allows me to express my artistic side. It has honed my attention to detail, patience, and ability to follow complex patterns. This hobby also demonstrates my dedication to completing projects and my ability to learn and master new skills.
Traveling:
Traveling is a significant part of my life, providing me with opportunities to experience diverse cultures and environments. It has enhanced my adaptability, cultural awareness, and communication skills. Traveling has also fostered my curiosity and openness to new experiences, which I bring to my professional life.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Communication Platforms: Microsoft Teams, and Zoom
Certification
- Advanced Cardiac Life Support
Timeline
Face-to-Face Nurse Specialist
Accent Care, Inc.
11.2019 - 07.2024
Licensed Practical Nurse, Wellness Nurse
Handmade Health, Dallas, TX
02.2019 - 09.2019
License Practical Nurse - Cosmetic Surgery
Elite Body Sculpture
01.2018 - 02.2019
Home Health Nurse - LVN
Nurses Healthcare
08.2016 - 11.2019
Territory Sales Representative
Total Senior Care, Inc
08.2010 - 07.2015
Quality Assurance Coordinator
Essence Home Health Care
11.2007 - 12.2012
Quality Assurance Coordinator
Precious Care At Home Services
11.2005 - 10.2007
HEDIS Review Nurse
Managed Access Inc.,
01.2005 - 11.2005
Quality Assurance Coordinator (Assistant Admin)
Palliative Hospice Center
06.2002 - 12.2004
Licensed Vocational Nurse (LVN) Home Health
Integrated Healthcare Services
02.2000 - 06.2002
Licensed Vocational Nurse (LVN) Med Surgery
Parkland Hospital
01.1999 - 01.2000
Clinical Data Abstractor
Presbyterian Hospital Of Dallas
10.1992 - 08.1998
Nursing
North Texas Professional Institute
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