Direct work on the floor, deploy partners and delegate tasks
Running a shift, leading a team and making decisions that impact store operations
Open and closing of the store, cash handling, handcraft perfect beverages, provide outstanding customer service and maintaining store standards.
Security/Crash Fire Dispatcher
Itt Systems Corporation
10.2010 - 07.2013
Assessed emergency requests and made quick judgment calls to determine appropriate action.
Followed established protocols for professional handling of emergency situations.
Dispatched and coordinated emergency and military security services teams according to high-priority calls.
Provided on-the-job training and coaching to develop new dispatchers.
Enter, update and retrieve information from a variety of computer systems.
Merchandise Team Manager
Macy's
08.2006 - 03.2010
Drive sales, communicate company and store objectives
Develop and maintain merchandise presentation standards
Direct merchandise placement, replenishment, and sales promotion set up
Analyze merchandising reports, business development and inventory control
Execute all price changes, markdowns and signing
Foster an environment of outstanding customer service through leadership and feedback
Identify, recruit and train top talent.
Store Sales Manager
New York & Company
08.2005 - 08.2006
Supervise and execute through the store management team, the sales, operations, brand, and human resource functions of the store
Drive store sales volume, provide excellent customer service, management and associate development and visual presentation; protect company assets, and maximize profits by controlling expenses
Ensure maximum productivity, profitability, and compliance with company standards
Manage store sales, payroll and PNL reports.
Logistics Manager
Old Navy
06.2004 - 07.2005
Drive sales and manage execution of merchandise placement
Plan, map, and execute all merchandise and fixture placement
Lead, train, and develop logistics support staff to maintain high merchandise and store visual presentation standards while providing excellent customer service
Plan and manage budget, store sales, PNL and payroll
Recruit, hire and train new talent
Closely work with associated and provide coaching as well as give timely feedback.
Area Sales Manager
Robinsons May
09.1999 - 05.2004
Supervise all sales and business development functions, which includes; sales planning, merchandise presentation, buyer communication, customer service, staffing, loss prevention, hiring, training and coaching.
Human Resources Manager
Montgomery Ward
10.1994 - 09.1999
Oversee hiring, training and organizational development; payroll and benefits administration, wage and salary administration, employee orientation, recruitment and selection, employee relations, legal compliance, human resource policies and procedures, performance evaluations and labor laws.