Betty Lopez
Livermore,USA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Management Assistant/Administrative / Collections.
Foothill Fire Protection
01.2024 - Current
- Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Managed account portfolio effectively, ensuring accurate record-keeping and timely follow-ups on outstanding balances.
- Provided excellent customer service while resolving disputes, addressing concerns, and finding win-win solutions for both parties involved.
- Maintained strong client relationships through effective communication and empathetic negotiation skills, fostering a positive experience during difficult financial situations.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Oversaw budgeting process, ensuring accurate financial reporting and adherence to established guidelines.
- Completed bi-weekly payroll for 50+ employees.
- Designed office space and worked with construction and utility contractors.
- Implemented new software systems, increasing efficiency in daily operations and record-keeping tasks.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Building/Permits II/Permit Coordinator
4Leaf, Inc
09.2019 - 01.2024
- Company Overview: CCI Certified II
- I have worked for Sacramento County, City of Santa Clara, San Mateo County
- San Diego city, City of Antioch Ca, Pinole ca, Richmond ca
- A permit specialist's job is to process applications for building permits or construction projects
- The specialist's task is to make sure that the plans follow all of the code regulations before approving the permit
- Manage coordination, implementation and installation of next generation telemarketing system, an ntbase, client server environment
- Compile folders, documents, drawings, structural calculations, RF reports and applications for zoning and building submittals
- Work closely with FINRA and NFA to ensure proper licensing and registration requirements are meet at a firm level
- Inspect certifications for authenticity and adherence to FAA regulations
- Request documentation from agents to satisfy FINRA and compliance requirements
- Fulfill with all company policies/procedures, safety requirements, GMP regulations and customer requirements
- Monitor manufacturing processes for compliance with quality and current GMP requirements for product integrity
- Support compliance initiatives including audit readiness program, execution of CAPA investigation process, and quality improvement plans
- Investigate audit findings with regulatory implications, prepare comprehensive report for senior leadership, and develop targeted CAPA
- Participate in audits of departments to evaluate ISO compliance, accuracy and reliability of documents, and identify areas of improvement
- Assist project manager in obtaining necessary project deliverable approvals as per PMO guidelines
- CCI Certified II
- I have worked for Sacramento County, City of Santa Clara, San Mateo County
- San Diego city, City of Antioch Ca, Pinole ca, Richmond ca
Receptionist / Office Manager / Collections
Alameda County Fairgrounds
03.2015 - 10.2019
- Prepares work to be accomplished by gathering and sorting documents and related information
- Pays invoices by verifying transaction information, scheduling, preparing disbursements, and obtaining authorization of payment
- Obtains revenue by verifying transaction information, computing charges, and refunds, and preparing and mailing invoices
- Collects revenue by reminding delinquent accounts and notifying customers of insufficient payments
- Prepares financial reports by collecting, analyzing, and summarizing account information and trends
- Maintains accounting ledgers by posting account transactions
- Verifies accounts by reconciling statements and transactions
- Resolves account discrepancies by investigating documentation, issuing stop payments and adjustments
- Maintains financial security by following internal accounting controls
- Secures financial information by completing database backups
- Maintains financial historical records by filing accounting documents
- Contributes to team effort by accomplishing related results as needed
- Supports company operations by maintaining office systems and supervising staff
- Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions
- Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records
- Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement
- Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments
- Completes operational requirements by scheduling and assigning employees; following up on work results
- Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends
- Maintains office staff by recruiting, selecting, orienting, and training employees
- Maintains office staff job results by coaching, counseling, and disciplining employees, and planning, monitoring, and appraising job results
- Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions
- Contributes to team effort by accomplishing related results as needed
- Streamlined the collections process through implementation of efficient tracking systems.
- Managed a portfolio of delinquent accounts, resulting in increased recoveries and reduced losses.
- Collaborated cross-functionally to ensure seamless coordination between collections, sales, and finance departments.
- Negotiated settlements on outstanding balances, reducing overall write-offs for the department.
- Developed customized payment plans for clients, increasing the likelihood of successful repayments.
- Prepared and submitted legal documents to initiate court proceedings.
Regional Manager / Safety & Fraudulent Capture
Lowes Home Improvement Stores
06.2006 - 09.2015
- A regional loss prevention manager oversees both company security protocols to prevent theft of merchandise, as well as strategies related to inventory control for a given geographic region
- You are also responsible for developing security standards to ensure customer safety while visiting retail locations
- Your duties and responsibilities are to collect statistics and data from your locations and assess the performance of each store's ability to carry out loss prevention protocols
- You assist in the hiring and training of security staff and perform periodic work and performance reviews related to loss prevention
- Creating a comprehensive recruiting and training programme for Store Managers
- Addressing any lapses in compliance with corporate policies or local laws
- Helping develop sales strategies and setting corporate sales targets
- Creating profits and loss reports for Senior Managers
- Supporting Store Managers and acting as a resource
- Immediately addressing any lapses in compliance with corporate policies or local/national laws
- Monitoring the performance of teams and motivating them to reach targets
- Keeping up to date with competitors
- Conducted thorough investigations into alleged misconduct or criminal activity within the facility, ensuring accurate evidence collection and proper follow-up actions were taken.
- Promoted positive customer relations while enforcing company policies on late fees, interest charges, and payment terms.
- Improved collection efficiency by implementing new strategies for tracking and collecting outstanding accounts receivable.
- Participated in departmental meetings, contributing valuable input on process improvements and strategizing ways to achieve collection targets.
CEO/Owner
Mario's Landscape/outdoor Living
01.1985 - 06.2006
- Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Managed account portfolio effectively, ensuring accurate record-keeping and timely follow-ups on outstanding balances.
- Provided excellent customer service while resolving disputes, addressing concerns, and finding win-win solutions for both parties involved.
- Maintained strong client relationships through effective communication and empathetic negotiation skills, fostering a positive experience during difficult financial situations.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Oversaw budgeting process, ensuring accurate financial reporting and adherence to established guidelines.
- Completed bi-weekly payroll for 50+ employees.
- Designed office space and worked with construction and utility contractors.
- Implemented new software systems, increasing efficiency in daily operations and record-keeping tasks.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Education
Bachelor's - Business, Architect, Hard Scape Design
San Jose State University
San Jose, CA09.1994
Skills
- Aging reports analysis
- Negotiation and resolution
- Microsoft office
- Data entry skills
- Debt settlement
- Multitasking
- Teamwork
- Debt recovery
- Work Planning and Prioritization
- Self motivation
- Account reconciliation
- Dispute resolution
- Staff training and development
- Territory management
- Sales and marketing strategies
- Budget management
- Budget administration
- Employee scheduling
- Revenue generation
- MS word, excel, and outlook
- Microsoft and PowerPoint
- Microsoft Excel and PowerPoint
Certification
- Driver's License
- Confined Space Certification
- Associate Safety Professional
- AED Certification
- Fundamental Payroll Certification
- ASE Certification
- PMI-SP
Additional Information
During my co/owner of a landscape business I also homeschool my three sons, first son is a Modesto police officer / S.W.A.T / field officer trainer / motorcycle patrol officer. Second son works for the White House in Washington, D.C. Third son is a federal agent. I work very hard not only as a wife, also a mother, and loyal to a company I work for. Handle many tasks, stress, keep a positive and motivated attitude always.
Personal Information
- Attention to detail, Proficient, 07/01/21
- Sales skills, Proficient, 11/01/23
- Project timeline management, Proficient, 10/01/23
- Retail management, Proficient, 05/01/24
- Management & leadership skills: Impact & influence, Proficient, 08/01/21
- Work style: Professionalism, Proficient, 06/01/21
- Data entry: Attention to detail, Proficient, 08/01/23
- Office manager, Proficient, 05/01/24
- Basic bookkeeping, Proficient, 06/01/21
- Customer service fit, Proficient, 12/01/23
- Supervisory skills: Motivating & assessing employees, Proficient, 12/01/23
- Customer focus & orientation, Proficient, 08/01/21
- Work style: Reliability, Proficient, 03/01/22
- Work motivation, Proficient, 10/01/22
Awards
Top shrink, top safety, highest margin, 06/01/14, Lost prevention in store theft, safety, sales, finding where the issue in the cause of shrink. Daily safety checks, walking all departments, power equipment, employee awareness. Sales add-ons, product orders, customer awareness of products! Special orders
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Italian
Full Professional
Timeline
Management Assistant/Administrative / Collections.
Foothill Fire Protection
01.2024 - Current
Building/Permits II/Permit Coordinator
4Leaf, Inc
09.2019 - 01.2024
Receptionist / Office Manager / Collections
Alameda County Fairgrounds
03.2015 - 10.2019
Regional Manager / Safety & Fraudulent Capture
Lowes Home Improvement Stores
06.2006 - 09.2015
CEO/Owner
Mario's Landscape/outdoor Living
01.1985 - 06.2006
Bachelor's - Business, Architect, Hard Scape Design
San Jose State University
- Driver's License
- Confined Space Certification
- Associate Safety Professional
- AED Certification
- Fundamental Payroll Certification
- ASE Certification
- PMI-SP
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