Summary
Overview
Work History
Education
Skills
References
Work Availability
Timeline
Hi, I’m

Betty Lovejoy

Jacksonville,FL
Every problem is a gift—without problems we would not grow.
Tony Robbins
Betty Lovejoy

Summary

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

18
years of professional experience

Work History

Mayo Clinic Florida
Jacksonville, Florida

Medical Administrative Assistant
01.2017 - Current

Job overview

  • Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
  • Scheduled patient appointments, accounting for physician availability and optimal patient loads.
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Organized, distributed and replenished office supplies to keep department running efficiently.
  • Reached out to patients day before scheduled appointments to confirm times and instructions.
  • Managed physician calendar, scheduling patient appointments and procedures.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Prepare the monthly Departmental Newsletter
  • Generate monthly quality PONV and Transfusion data and distribute to providers.
  • Administrative Support for the Department Chair
  • Support for 52 CRNAs, 8 physicians and 1 CRNA Manager
  • I currnetly use the following applications in my role: Microsoft Word, Excel, PowerPoint, Microsoft Forms, Microsoft Teams, Oracle, GetThere, Clairvia, Qgenda Sailpoint, Wordpress

Mayo Clinic
Jacksonville, FL

Assistant Supervisor Medical Secretary – Department of Radiology
01.2016 - 01.2017

Job overview

  • I support 3 physicians, which includes scheduling meetings, making sure standing meetings get put on calendar every month
  • Direct report to 7 medical secretaries
  • Scheduling travel when needed including flights, paying registration and then submitting for reimbursement
  • We cover the calls for the entire Radiology department
  • This includes taking messages and triaging them appropriately
  • Programs used: PowerPoint, Microsoft Office Outlook, Excel, Microsoft Word, Clairvia, SharePoint and WordPress.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Delegated daily tasks to team members to optimize group productivity.
  • Performed yearly evaluations to update annual goals.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Filed paperwork and submitted reports to upper management.
  • Coordinated employee schedules according to shift changes and availability.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Coached staff members to develop long-term career goals.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.

Mayo Clinic
Jacksonville, FL

Department of Anesthesia Medical Secretary
01.2014 - 01.2016

Job overview

  • Keep quality data report in excel monthly for Dr
  • Maintain monthly calendar for minimally invasive cardiac anesthesia cases to make sure we have adequate staff
  • Take minutes for Anesthesia Quality meeting monthly
  • Take minutes for Transfusion meeting monthly
  • I support 9 Anesthesiologists, which includes scheduling meetings, making sure standing meetings get put on calendar every month
  • Scheduling travel when needed including flights, paying registration and then submitting for reimbursement
  • We cover the calls for Pain medicine, Emergency medicine, Hospital Internal Medicine, Critical care and GYN when they are away from their desks
  • This coverage includes taking messages and triaging them appropriately
  • Programs used: PowerPoint, Microsoft Office Outlook, Excel, Microsoft Word, Clairvia and WordPress, Concur
  • Answered phone calls to provide assistance, information and medical personnel access.
  • Manage physician calendar, scheduling patient appointments and procedures.
  • Documented and responded to incoming correspondences to address questions.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Assisted physicians with finalizing reports, speeches or presentations.
  • Scheduled and confirmed patient appointments and consultations.

Mayo Clinic
Jacksonville, FL

Department of General Internal Medicine Medical Secretary
01.2006 - 01.2014

Job overview

  • Support 5 physicians, which includes scheduling meetings, making sure standing meetings get put on calendar every month
  • Scheduling travel when needed including flights, paying registration and then submitting for reimbursement
  • Receive patient calls for various reasons including test results, questions about reports, requesting additional appointments, prescriptions refills, etc
  • Call patients with test results as requested
  • Call in prescription refills to pharmacies and fax prescriptions as needed
  • Check charts each month to make sure dismissal letters are done for each patient that had an evaluation in our department
  • Keep master absence calendar for the General Internal Medicine Department that includes different assignments (i.e., PAME, precepting, etc.) and vacation/trip time
  • Making sure there are no conflicts
  • Worked in Primary care department as medical secretary as well for 5 years and floated to different departments for 1 month before taking the position in General Internal Medicine
  • Order office supplies and paper supplies for the department
  • Programs used: PowerPoint, Microsoft Office Outlook, Excel, Microsoft Word.

Education

FCCJ

Radiography program
01.2005

Santa Fe Community College

Medical coding
01.1989

Eastside High School

General courses mainly focusing on music and business
01.1988

Skills

  • Multi-Line Phone Operations
  • Medical Terminology Proficiency
  • Document Management
  • Inventory Management
  • Inventory Stocking
  • File Maintenance
  • Mail Distribution
  • 10-Key Proficiency
  • Patient Demographics
  • Interdepartmental Collaboration
  • Patient Scheduling
  • Scheduling expert
  • First Aid/CPR
  • Maintenance and Repair
  • [Type] Software Proficiency

References

References available upon request.
Availability
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Timeline

Medical Administrative Assistant

Mayo Clinic Florida
01.2017 - Current

Assistant Supervisor Medical Secretary – Department of Radiology

Mayo Clinic
01.2016 - 01.2017

Department of Anesthesia Medical Secretary

Mayo Clinic
01.2014 - 01.2016

Department of General Internal Medicine Medical Secretary

Mayo Clinic
01.2006 - 01.2014

FCCJ

Radiography program

Santa Fe Community College

Medical coding

Eastside High School

General courses mainly focusing on music and business

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Betty Lovejoy