Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Quote
Timeline
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Betty Malone

San Francisco ,CA

Summary

To find a position that utilizes my organizational and interpersonal skills while also allowing me to learn new skills and gain new experiences.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

16
16
years of professional experience

Work History

Larkin Street Youth Services
04.2017 - Current
  • Utilize a central database system to track client engagement & shift reports
  • Skilled in de-escalation techniques and best practices
  • Oversight of 40+ youth in a residential facilities
  • Ability to build trust and rapport with high-needs, specialized populations
  • Conducting groups, activities, food service, and safety perimeter checks
  • Provide crisis counseling and interventions utilizing harm reduction, trauma-informed care, and positive youth development
  • Ability to adjust to the needs of the organization
  • Trained in over 10 residential sites

Bus Driver

Hallcon
08.2018 - 01.2022
  • Private and confidential transportation services for high-profile clients while maintaining a safe environment for customers
  • Maintained company vehicles with rigorous and continuous safety points and driving

Health Coach

YMCA
04.2017 - 08.2018
  • Develop and implemented various health and nutrition classes and groups
  • Provide support to clients and their families
  • Facilitated food distribution, classes, and community-based projects
  • Conducted programming around community gardens and nutritional education

Front Desk Clerk

Community House Partnership
10.2008 - 04.2017
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.

Education

AA(ECE) -

San Francisco City College

Certificate - SROs

Community Housing Partnership

Graduate Certificate - Drug And Alcohol Counselor

ADCS Institute For Drug And Alcohol Counselor
CA
10-2025

Skills

  • Creative
  • Self-motivated
  • De-Escalation
  • Communication
  • Problem-solving
  • Teamwork and collaboration
  • Customer service
  • Friendly, positive attitude
  • Multitasking Abilities
  • Computer skills
  • Critical thinking
  • Calm under pressure
  • Organizational skills
  • Problem resolution
  • Flexible and adaptable
  • Time management
  • Multitasking
  • Attention to detail
  • Dependable and responsible
  • Organization and time management
  • Decision-making
  • Verbal communication

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Bus Driver

Hallcon
08.2018 - 01.2022

Larkin Street Youth Services
04.2017 - Current

Health Coach

YMCA
04.2017 - 08.2018

Front Desk Clerk

Community House Partnership
10.2008 - 04.2017

Certificate - SROs

Community Housing Partnership

AA(ECE) -

San Francisco City College

Graduate Certificate - Drug And Alcohol Counselor

ADCS Institute For Drug And Alcohol Counselor

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Betty Malone