Summary
Work History
Education
Skills
Accomplishments
reading books, learning different language, listening to music
Additional Information
Timeline
Volunteer

Betty Manu

Manchester,CT

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.

Work History

Volunteer

  • Assisted with special events or programs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.

Babysitter

  • Communicated positively with children and guardians.
  • Played games, worked on puzzles and read books to young children.

Customer Service Cashier

  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Customer Service Associate

JCPenney
Manchester, CT
12.2021 - 01.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.

Education

No Degree - Health Science

New England College
Henniker, NH

No Degree - Allied Health Science

University of Connecticut
Storrs, CT

High School Diploma -

Manchester High School
Manchester, CT
06.2021

Skills

  • Material Handling
  • Community Service
  • Computer Skills
  • MS Office
  • Volunteer Recruitment
  • Answering Phones

Accomplishments

  • Collaborated with team of 3 in the development of cases on drugs and how we can help solve it .
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Increased parents' happiness by taking on additional chores and relieving burdens.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

reading books, learning different language, listening to music

I read books because reading can help you relax and reduce stress. Learning a language to improve general problem solving skills and also I learn language for love and to be able to with over the world. Listening to music helps reduce anxiety and also improve my sleep quality.

Additional Information

I am a freshmen in college at New England college majoring in Health science deciding on using my major to pursue in Dentist/Dental hygienist. For fall 2022 I will transferring to University of Connecticut to continue my education there as a second year student and also majoring in Allied health science. During winter break last year 2021 my first time working I worked at Sephora inside Jcpenny as a customer service associate and cashier. I learned a lot for the month I worked there and It has really being helpful to me. I also voluteered in My college halloween program were kids and parents in the city(henniker nh) came over and it was very fun we had to organize the tent for the scary outfits, houses and toffees and many more. I also voluteered in library in my city (manchester ct) and it was a very fun experience.

Timeline

Customer Service Associate

JCPenney
12.2021 - 01.2022

Volunteer

Babysitter

Customer Service Cashier

No Degree - Health Science

New England College

No Degree - Allied Health Science

University of Connecticut

High School Diploma -

Manchester High School
Betty Manu