Summary
Overview
Work History
Education
Skills
Timeline
Generic

Betty Martin

Baltimore,MD

Summary

Seasoned Operations Manager and talented leader with 9 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Overview

4
4
years of professional experience

Work History

General Manager of Operations

Parking Management Company
02.2022 - Current
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
  • Trained, coached and mentored staff to support smooth adoption of new [Type] program.
  • Enhanced and redefined organizational structure to maintain competitive edge across territories.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Improved productivity while reducing staffing and operational costs by [Number]%.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Interacted well with customers to build connections and nurture relationships.

Security Captain

Abacus Corporation
04.2020 - 02.2022
  • Recorded incident reports with detailed accounts of occurrences.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Developed and implemented strategies to prevent and respond to security incidents.
  • Collaborated with management to develop security policies and procedures.
  • Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
  • Analyzed and investigated incidents alongside functional management and security supervisors.

Education

High School Diploma -

Carver Vocational Technical High School
Baltimore
06.2002

Skills

  • Motivational Leadership
  • Operational Efficiency
  • Corrective Actions
  • Workload Planning
  • Process and Procedure Refinement
  • Government Rules and Regulations
  • Lender Relationships
  • Profit and Loss Control
  • Program Monitoring
  • Program Rollout
  • Succession Planning
  • Policy and Procedure Improvement
  • Personnel Scheduling
  • Compliance Requirements
  • Community Organization
  • Internal Control Systems
  • Business Administration
  • Workload Delegation
  • Continuous Quality Improvement (CQI)
  • Records Organization and Management

Timeline

General Manager of Operations

Parking Management Company
02.2022 - Current

Security Captain

Abacus Corporation
04.2020 - 02.2022

High School Diploma -

Carver Vocational Technical High School
Betty Martin