Betty McIlnay
Raeford,NC
Summary
Positive and diligent Property Management professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 12 years of Multi-Family Property Management experience paired with goal-oriented and performance-minded approach.
Overview
18
18
years of professional experience
Work History
Leasing & Resident Manager/Assistant Community Manager
Corvias Property Management
01.2015 - Current
- Provided for peaceful and safe resident relations through complaint management and conflict resolution.
- Improved property value through regular inspections, identifying necessary repairs and upgrades.
- Streamlined rent collection process for increased efficiency and reduced late payments.
- Enhanced community atmosphere with regular communication and engagement activities for tenants.
- Managed daily operations
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Coordinated with leasing agents to maintain high occupancy rates and attract quality tenants.
- Assisted in marketing efforts to promote available units through various channels.
- Organized community events that fostered resident engagement, promoting a strong sense of camaraderie among neighbors.
- Coordinated vendors such as carpet cleaners, painters, flooring, plumbing and roof vendors.
- Used Entrata, Yardi, MilCentral, and On-Site to maintain resident database of personal information, repairs and lease agreements.
- Collected, recorded and deposited monthly rents
- Managed, scheduled and determined workload for up to nineteen member property management team.
- Fostered community relationships to improve resident satisfaction through various resident events and building relationships with local schools, fire, police, and community resources.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Generated professional networks by engaging in professional, industry and government organizations.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Administered operations to handle needs of more than 4,400 residents across 1,470 property units.
- Conducted regular inspections of both interior and exterior of properties for damage.
Resident Services Specialist
Corvias Military Living
08.2014 - 01.2015
- Successfully learned various tasks including front desk, move ins, move outs, maintenance RSS, customer service, work orders, leasing, purchase orders, posting charges and receipts, scheduling turns and vendors, annuals, payment plans, warm calls, follow ups, delinquency, and team needs and motivation
- Demonstrated genuine customer service, provided creative solutions to resident concerns, and contributed to resident appreciation and retention.
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Streamlined communication with residents, fostering positive relationships.
- Reduced maintenance response times by efficiently coordinating with maintenance staff and prioritizing requests.
- Boosted resident retention rates through personalized attention and excellent customer service.
- Provided valuable resources for new residents, ensuring smooth transitions into the community.
- Educated residents on community policies and procedures, minimizing misunderstandings and violations.
- Provided crisis management and intervention during emergency situations.
- Collaborated with team to maximize effective and efficient operations.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Completed final move-out walk-throughs with residents to identify required repairs.
- Followed up on delinquent residents and coordinated collection procedures.
- Coordinated appointments to show marketed properties.
Property Manager
Southwood Realty
01.2011 - 01.2014
- Managed sites of 120 and 470 apartments, recruited, monitored, and trained staff, organized and processed invoices of subcontractors, maintained vacant ready status, participated in leasing homes, responsible for resident retention and property marketing, reduced delinquency, collected payment, entered and reported batch reports, showed homes to prospects, initiated contact with leads, completed corporate reports, and implemented marketing strategies.
Broker Associate
Coldwell Banker
01.2008 - 01.2011
- Coordinated appointments with prospective buyers and sellers, advised clients on market conditions and related information, advertised properties for sale or rent, negotiated offers and contracts, and accompanied or represented clients during inspections.
Chiropractic Assistant
Atlas Chiropractic
01.2010 - 01.2011
- Performed marketing activities, processed insurance and payments, took vitals and X-rays, handled patient information intake, provided budget plans, and maintained patient relations and satisfaction.
Broker Associate
ERA Strother Real Estate
01.2006 - 01.2008
- Assisted clients in selling, buying, or renting properties, maintained knowledge of real estate law and financing, and achieved million dollar sales.
Education
Bachelor of Science - Business Administration
Coastal Carolina University
Conway, SCAssociate of Science - Nursing
Sandhills Community College
Southern PinesSkills
- Property Management
- Vendor Management
- Contract Negotiation
- Tenant Relations
- Tenant and Eviction Laws
- MRI Accounting Software
- Yardi Software
- Entrata Software
- Entrepreneurial
- Licensed Broker
- Financial Budgeting and Reporting
- Customer Service-Focused
- Leasing and Sales
- Analytical Thinking
- Conflict Resolution
- Networking Abilities
- Problem Solving
- Decision Making
- Team Leadership
- Creative and Adaptable
Timeline
Leasing & Resident Manager/Assistant Community Manager
Corvias Property Management
01.2015 - Current
Resident Services Specialist
Corvias Military Living
08.2014 - 01.2015
Property Manager
Southwood Realty
01.2011 - 01.2014
Chiropractic Assistant
Atlas Chiropractic
01.2010 - 01.2011
Broker Associate
Coldwell Banker
01.2008 - 01.2011
Broker Associate
ERA Strother Real Estate
01.2006 - 01.2008
Bachelor of Science - Business Administration
Coastal Carolina University
Associate of Science - Nursing
Sandhills Community College
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