Betty Mitchell

Customer Service Account Specialist

United Health Group, Optum

Minnetonka, MN

06.2006 - 01.2023

Provided customer support to clients and customers by answering inquiries, resolving issues, and troubleshooting problems.
Identified root cause of customer complaints through active listening and data analysis.
Developed relationships with customers by responding promptly to their requests for service or assistance.
Drafted documents such as letters, emails, and reports to communicate with customers in a professional manner.
Performed administrative tasks such as maintaining records of customer interactions and transactions.
Collaborated with other departments within the organization to ensure timely resolution of customer issues.
Ensured compliance with established company policies related to customer service operations at all times.
Conducted follow-up calls with customers after implementation of solutions or services provided to verify satisfactory results were achieved.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Developed strong customer relationships to encourage repeat business.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Supported sales team members to drive growth and development.
Adjusted bills and refunded money to resolve customers' service or billing complaints.

Similar Profiles

Monica C. ChappellMonica C. Chappell

Manager Case Management, Care & Disease Management Ops External Channel at United Health Group/Optum HealthManager Case Management, Care & Disease Management Ops External Channel at United Health Group/Optum Health