Betty Neff
Millville,NJ
Summary
- Administrative Assistant Professional with knowledge and background of Supervisor/Lead Receptionist, Patient Access representative. Committed to providing all patients/ customers with outstanding service looking to utilize my skills and knowledge.
- Ability to understand and preform instructions in a timely manner.
- Strong ability to communicate effectively and clearly (both written and oral)
- Outstanding computer and clinical skills
- Effective interaction with other employees in all levels of the organization as well as with the public.
- Demonstrated the ability working in a busy clinic environment.
- Able to present information in one on one, small group, and large group situations to clients and or other employees of the organization.
- Ensures that office is properly staffed and that all functions are consistently performed in a timely fashion while ensuring quality patient care
- Resolves problems, answers question, supplies and/or obtains information for staff, patients and IMG/UC administration.
- Pursuing of Associates degree in Business
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Liaison
Inspira Health Network
- Current
- Schedule patient appointments, check patients out, handle pre-certifications for studies such as MRI's, CT Scans, NM, and schedule them
- Make patients aware of what they need for the studies, answering phones, handle messages from doctors and nurses for triage calls, handle faxes and scans for paperwork, providing customer service, reschedule appointments
Lead Receptionist/Administrative Assistant
Atlantic Medical Imaging
10.2020 - 09.2023
- Ensures that office is properly staffed and that all functions are consistently performed in a timely fashion while ensuring quality patient care.
- Resolves problems, answers question, supplies and/or obtains information for staff, patients and IMG/UC administration.
- Responsible for personnel management to include clinical and non-clinical staff.
- Responsible for the enforcement of clinic policies and procedure.
- Maintain a professional work environment, fulfill a variety of job functions, such as training employees and assigning tasks for the daily activities
- Solving problems, implementing procedures, providing customer service, answering phones.
- Scheduling appointments through Call center,
- Ordering supplies, running daily reports,
- Deposits within the organization to the finical institute.
- Organizing staff meetings within the organization with Managers for changes and communicating with staff of changes and or concerns.
- Scheduling staff, payroll, data entry
- Skill in exercising initiative, judgment, problem-solving and decision-making.
- Skill in developing and maintaining effective relationships with medical and administrative staff and patients.
- Ability to communicate effectively both in writing and verbally.
- Ability to handle information in a confidential manner.
Medical Assistant/Front Receptionist
Nephrology and Hypertension Associates
08.2019 - 06.2020
- Handle front office
- Such as check in patients verify insurance
- Recertification's
- Schedule appointments and hospital testing, and procedures under our doctors care
- Vitals verify medications
- Patient care, Customer service
- Answer phones
- Schedule appointments
- Deposits
- Filing
- Receptionist
- Accounts receivable, handling Dialysis center billing and payments
Floor Manager
Dr. Scott Fishman
09.2018 - 08.2019
- Handle daily operations such as schedule, help with front desk
- Check in patients, verify insurance, answer phones schedule appointments
- Help on the floor with patient care and in office procedures
- Do vitals such as weight, BP, go over medications and any concerns
- Recertifications
- Have3 medical Assistants and1 receptionist that I do scheduling for, keep up with their performance and all hippa regulations
- AR, AP, Payroll handling of all orders and supplies
- Skill in exercising initiative, judgment, problem-solving and decision-making.
- Skill in developing and maintaining effective relationships with medical and administrative staff and patients.
- Ability to communicate effectively both in writing and verbally.
- Ability to handle information in a confidential manner.
Cardiac Monitor Technician
The Heart House
05.2017 - 09.2018
- Handle patient care such as vitals, weight, height, medication reconciliation, prescriptions, data entry and work with the doctors on staff to care of patients needs
- Help patients while they were stress testing and nuclear test
- Handle precertification's
- Keep up with HIPPA regulations
Supervisor/Office Assistant
Millville Medical Center
05.2011 - 05.2017
- Supervisor4 medical assistants, run office daily, help with Patient care, such as vitals, bp height, weight, review of medications, scheduling, calling or refilling medications, administering shots, drawing labs, assisting doctor with procedures, submitting referrals, and handling in office precertification's and prior authorizations
- Accomplishments
- Becoming a Supervisor/Office Assistant, Also enjoy helping others
- People oriented person, work well with others, very motivated, can handle things under pressure, reliable, dependable, professional, handled, front desk, answering phones, helping with accounts receivable and accounts payable along with payroll
- Skill in exercising initiative, judgment, problem-solving and decision-making.
- Skill in developing and maintaining effective relationships with medical and administrative staff and patients.
Education
Associate of Science - Business
Rowan College At Gloucester County
Vineland03-2026
Certificate - Leadership
Rowan University
Vineland, NJ09.2023
Certification - Certified Medical Assistant
CDM
Vineland, NJ10.2011
Junior High School Education - undefined
Millville Senior High School
Millville, NJ06.1994
Skills
- Microsoft Office (10 years)
- Insurance Verification
- Medical Receptionist
- Medical Scheduling
- EMR Systems
- Experience Administering Injections
- Medical Office Experience
- Patient Care
- Medical Records
- Phone Etiquette
- Laboratory Experience
- Phlebotomy
- Medical Billing
- ICD-10
- QuickBooks
- Office Administration
- Accounts Receivable
- Medical terminology
- Medical records
- EMR systems
- Customer service
- Front desk
- HIPAA
- Medical imaging
- Training & development
- Office management
- Typing
- Human resources
- Payroll
- Accounts receivable
- Accounts payable
- Assertiveness
- Healthcare
Certification
- CPR Certification January2023 to January2024
- Certified Medical Assistant (AAMA) June2011 to October2011 Monitor patients blood pressure and heart rate sing electrocardiogram (EKG) equipment during diagnostics or therapeutic procedures to notify the physician if something appears wrong. Explain testing procedures, obtain and record patient identification, medical history or test results. arrange hospital admissions for patients, prepare correspondence or assist physician or medical scientist with reports, speeches, articles or conference proceedings.
- Certified Medical Administrative Assistant (CMAA) June2011 to October2011
- Certified Phlebotomy Technician I June2011 to October2011
Timeline
Lead Receptionist/Administrative Assistant
Atlantic Medical Imaging
10.2020 - 09.2023
Medical Assistant/Front Receptionist
Nephrology and Hypertension Associates
08.2019 - 06.2020
Floor Manager
Dr. Scott Fishman
09.2018 - 08.2019
Cardiac Monitor Technician
The Heart House
05.2017 - 09.2018
Supervisor/Office Assistant
Millville Medical Center
05.2011 - 05.2017
Patient Liaison
Inspira Health Network
- Current
Certification - Certified Medical Assistant
CDM
Junior High School Education - undefined
Millville Senior High School
Associate of Science - Business
Rowan College At Gloucester County
Certificate - Leadership
Rowan University
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