Betty Newton
Charleston,SC
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
9
9
years of professional experience
Work History
Therapeutic Assistant
MUSC Institute Of Psychiatry
12.2018 - Current
- Promoted safe and nurturing environment that fostered growth, healing, and personal development for patients.
- Maintained strict confidentiality regarding all sensitive information pertaining to patients'' medical histories, treatment plans, or personal situations.
- Streamlined therapy sessions for increased efficiency and effectiveness through proper planning and organization.
- Monitored progress towards service plan goals.
- Contributed to improved patient satisfaction through compassionate communication and active listening skills.
- Developed and maintained accurate records of programs and services.
- Managed supplies inventory for timely replenishment of materials needed for effective therapy delivery.
- Assisted therapists in administering various treatments, ensuring proper technique and adherence to protocols.
- Improved patient outcomes with consistent monitoring, reporting, and adjustments to treatment plans.
- Collaborated with interdisciplinary team members to develop comprehensive care plans for optimal results.
- Fostered positive working relationships with colleagues, therapists, and other professionals involved in care of patients.
- Adapted treatment approaches based on each patient's unique needs, preferences, or limitations to ensure optimal results.
Office Coordinator/Accountant
Charleston Rental Properties
09.2015 - 12.2018
- Managed budgeting process for office expenses, tracking expenditures to ensure compliance with financial guidelines.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support, addressing routine, and special requirements.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Interacted with 30 customers per day by phone, email, or in-person to provide information.
- Managed office operations while scheduling appointments for department managers.
- Reconciled account files and produced monthly reports.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Monitored vendor accounts and product updates to verify competitive pricing.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
- Provided critical support during system upgrades or conversions by working closely with IT staff to ensure minimal disruption to daily operations.
- Reviewed business operations and obligations to help organization function at acceptable level.
Customer Service Manager
Hobby Lobby
11.2014 - 08.2015
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Generated customer satisfaction surveys to analyze results into action plans.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Master of Arts - Human Services Counseling
Liberty University
Lynchburg, VA12.2014
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA10.2013
Skills
- Performance Evaluation and Monitoring
- Performance Improvement
- Cost Reduction
- Operations Management
- Coping Techniques
- Individual Counseling
- First Aid CPR AED (First Aid CPR AED)
- Child and Adolescent Counseling
- Case Management
- Multicultural Competence
Timeline
Therapeutic Assistant
MUSC Institute Of Psychiatry
12.2018 - Current
Office Coordinator/Accountant
Charleston Rental Properties
09.2015 - 12.2018
Customer Service Manager
Hobby Lobby
11.2014 - 08.2015
Master of Arts - Human Services Counseling
Liberty University
Bachelor of Science - Psychology
Liberty University
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