Betty Ochoa
Hollywood,CA
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cold Caller
Royalty Builders
Woodland Hills, CA
07.2024 - Current
- Getting Leads for the company by cold calling everyday.
- Schedule appointments.
- Get all the information needed for qualifying clients.
- Make sure to reach my weekly quota.
Starbucks Barista
Safeway
Yakima, WA
10.2022 - 02.2024
- Engage with customers, make them feel welcomed, & bring that friendly feel to their soul.
- Make sure drinks are made just like the customer wants.
- Brew coffee each 30 minutes for a fresh pot
- Clean stations
- Sweep lobby and kiosk each time there’s downtime.
- Date all products
- Deep clean all dishes in kiosk
- Stock everything and make whipped creams for morning opener
- Take out all trash and scrub oven tray
- Clean espresso machine and Blender
- Mop kiosk and lobby
- Stay updated on promotions and holiday beverages
Team Member
Planet Fitness
Yakima, WA
03.2022 - 11.2022
- Open gym and clean all counters.
- Wipe down all machines.
- Deep Clean tanning beds.
- Make sure locker room is clean along with showers, dressing rooms and sinks.
- Be very cautious all regulations are being followed.
- Bring the best vibe and energy to the workplace.
- Be very welcoming to everyone.
- Know how to sign someone up or cancel their membership.
Employee
Opinions Ltd
Topanga, CA
11.2021 - 01.2022
- Depending on quota that we would have to complete on daily basis I would recruit people that fit in that criteria.
- I would make outbound calls to clients
- Inputting data into the computer such as client information and inputting surveys.
- Certain surveys required me to cook or prepare food or other cosmetic related products.
- End of day I would clean the offices, mop and prepare for the next day.
Assistant Manager
HAVAIANAS
Hollywood, CA
09.2019 - 05.2021
- Greet customers, engaging with customers making sure they are leaving with the best impression of the store.
- Meet daily sale goal.
- Answer phone calls, reply to emails and fill out checklist. Track hourly reads and sales.
- Be punctual, reliable, and flexible.
Stylist
BCBGMaxAzria
Northridge, CA
03.2019 - 01.2020
- Provide a positive and friendly atmosphere.
- Provide excellent customer service.
- Ring up customers and provide information when asked.
- Suggestive selling.
- Recover in between free time and restock.
- Keep count of Sales.
Receptionist
Lash and brow studio
Burbank, CA
08.2017 - 01.2019
- Provide excellent customer service.
- Assist clients with any issues.
- Inbound and outgoing calls.
- Assist with inbound and outbound emails.
- Answering calls and transferring to the correct department.
Barista/Cashier
Starbucks
Winnetka, CA
08.2016 - 07.2018
- Provide excellent customer service.
- Work well as a team.
- Acted as a barista.
- Cash handling.
Cashier
Western Bagel
Northridge
10.2015 - 02.2016
- Provide excellent customer service.
- Work well as a team.
- Cash handling.
Education
License - undefined
E.I. School Of Professional Makeup
11.2016
High school diploma - undefined
Taft High School
Woodland Hills, CA01.2014
Skills
- Retail sales and merchandising
- Makeup application and product demos
- Cash handling and cashiering
- Barista and coffee service
- Food preparation and safety
- Customer service and support
- Microsoft Office proficiency
- Warehouse operations
- Spanish language skills
- Sterile processing technician experience
- Assistant management experience
- Social media management and marketing
- Negotiation and leadership skills
- Hospitality and guest services expertise
- Telemarketing and lead generation
- Content creation and e-commerce strategies
- Medical terminology knowledge
- Computer skills including Google Suite and QuickBooks
- Retail sales
- Cash handling
- Makeup application
- Sales
- Marketing
- Barista experience
Certification
- Cosmetology License
- October 2016 to Present
- Driver's License
- CPR Certification
- Food Handler Certification
- ServSafe
Timeline
Cold Caller
Royalty Builders
07.2024 - Current
Starbucks Barista
Safeway
10.2022 - 02.2024
Team Member
Planet Fitness
03.2022 - 11.2022
Employee
Opinions Ltd
11.2021 - 01.2022
Assistant Manager
HAVAIANAS
09.2019 - 05.2021
Stylist
BCBGMaxAzria
03.2019 - 01.2020
Receptionist
Lash and brow studio
08.2017 - 01.2019
Barista/Cashier
Starbucks
08.2016 - 07.2018
Cashier
Western Bagel
10.2015 - 02.2016
License - undefined
E.I. School Of Professional Makeup
High school diploma - undefined
Taft High School