Betty Oquendo
Sanford,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Expertise in typical standards of care, as well as crisis intervention and special assistance. Professionally performs needs assessments and psychosocial evaluations to determine appropriate plans, set goals and ultimately improve individual quality of life.
Overview
33
33
years of professional experience
Work History
Senior Benefits Consultant Bilingual
Exact Medicare
Sanford, FL
01.2024 - Current
- Assisted customers with completing the application process for Medicare enrollment.
- Researched customer inquiries regarding eligibility for Medicare programs.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Evaluated efficiency and value of current benefit programs and made recommendations for improvement.
Senior Benefits Specialist
Ttec (TeleTech) - HealthCare Solutions
Sanford, FL
07.2023 - 01.2024
- Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
- Educated customers on various health insurance products and services available.
- Interviewed prospective clients to obtain data about financial resources and needs.
Targeted Adult Case Manager
Visions Behavioral Services
Sanford, FL
05.2022 - 01.2024
- Participated in court hearings related to involuntary commitment cases.
- Identified crisis situations and responded appropriately by providing support or referring for additional assistance.
- Conducted outreach activities to engage target population in mental health services.
- Attended multidisciplinary team meetings to discuss client progress or potential changes in treatment plan objectives.
- Coordinated referrals, assessments, and evaluations of clients' needs.
- Engaged in weekly clinical supervision to review case progress and develop strategies for improvement.
- Developed individualized service plans for clients in collaboration with treatment team members.
- Conducted home visits to assess safety concerns or monitor adherence to treatment plan goals.
- Advocates for appropriate services needed by clients within the community setting.
- Assessed risk factors associated with suicide ideation among client population.
Health Care Advocate
Benezon LLC
Sanford, FL
01.2019 - 05.2022
- Coordinated with physicians, nurses, and other members of the healthcare team to ensure best outcomes for patients.
- Collaborated with internal departments to ensure accurate processing of payroll deductions for employee benefit premiums.
- Coordinated benefits processing, including enrollments, terminations and claims.
- Negotiated collective agreements on behalf of employers or workers and mediated labor disputes and grievances.
- Offered subject matter expertise on employment regulations, compensation policies and personnel management procedures to optimize internal structures.
- Researched and corrected customer issues in areas such as plan benefits, coverage eligibility, and claims processes.
Behavior Targeted Case Manager
Visions/HSA/AIDS Resource Alliance
Orlando , FL
01.1991 - 07.2016
- Advocates on behalf of clients in order to secure necessary resources or entitlements from government agencies or private providers.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Assisted clients with identifying resources to meet basic needs for food, clothing, shelter, safety, mental health and medical services.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Collected information necessary for psychological diagnosis by interviewing, observing and surveying patients.
- Collaborated with other healthcare professionals to coordinate care for patients with complex needs.
Education
Bachelor of Science - Managerial Sciences
Long Island University
Brooklyn, NY10-1985
Bachelor of Science - Education of Individuals With Multiple Disabilities
Long Island University
Brooklyn, NY10-1985
Skills
- Crisis Intervention Strategies
- Positive Reinforcement Methods
- Conflict Resolution Techniques
- Psychological Assessment
- Discharge Planning
- Assessment Skills
- Client Advocacy
- Clinical Documentation
Timeline
Senior Benefits Consultant Bilingual
Exact Medicare
01.2024 - Current
Senior Benefits Specialist
Ttec (TeleTech) - HealthCare Solutions
07.2023 - 01.2024
Targeted Adult Case Manager
Visions Behavioral Services
05.2022 - 01.2024
Health Care Advocate
Benezon LLC
01.2019 - 05.2022
Behavior Targeted Case Manager
Visions/HSA/AIDS Resource Alliance
01.1991 - 07.2016
Bachelor of Science - Managerial Sciences
Long Island University
Bachelor of Science - Education of Individuals With Multiple Disabilities
Long Island University
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