Betty O'Steen
Summary
Professional personal care assistant with strong track record in client care and support. Known for delivering high-quality care and adapting to individual client needs. Focused on collaborative teamwork and achieving positive outcomes, consistently dependable, and flexible in dynamic environments. Proficient in personal hygiene assistance and mobility support, with caring and empathetic approach.
Overview
25
25
years of professional experience
Work History
PCA Personal Care Assistant
Home Instead
09.2024 - Current
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Supported patients in mobility exercises, transfers, and ambulation to promote physical health
- Offered emotional support and companionship to patients during difficult times or periods of isolation
- Attended training sessions on various medical conditions to enhance knowledge base
- Worked closely with families to address any concerns or questions about patient care
- Adhered strictly to HIPAA regulations regarding patient confidentiality
- Provided assistance with light housekeeping tasks to maintain a clean and organized living space
- Assisted patients in using assistive devices such as walkers or wheelchairs safely
- Provided personalized care and assistance to patients, ensuring their comfort and well-being
Deposit Specialist
Anstaff Bank
10.2023 - 09.2024
- As a deposit specialist I make deposits , withdrawals, loan payments, transfers, answer questions on customers accounts.
- I balance a cash drawer on a daily basis. Also balance and fill Atm on a weekly basis. Balance vault and assist with cash shipments.
Personal Banker
Arizona Financial Credit Union
10.2019 - 09.2023
- As a personal banker I opened new accounts, submitted loan applications, printed instant issue debit cards, disputed unauthorized or fraudulent card transactions, performed IRA deposits and withdrawals, opened certificates, answered questions on members accounts. Also assisted on the teller line as needed making deposits, withdrawals, transfers, loan payments, offered products to meet their financial needs.
MSC
Arizona Federal Credit Union
05.2018 - 10.2019
- As a MSC I help members with making deposits and withdrawals from their account, Also making loan payments, transfers etc. I also answer account questions as well as make debit cards Balance cash drawer on a daily basis, scan checks, stock teller stations as needed. I also refer members for other products and services to meet their financial needs.
Teller
Desert Schools Federal Credit Union
04.2006 - 05.2018
- My main responsibility is to serve members with deposits , withdrawals, questions on their accounts , refer members for additional needs that they may have . Balance cash drawer on a daily basis , make public announcements every few minutes to customers inside Fry's store. In addition I also do a weekly supply order to assist the service manager so that we have sufficient supplies in the branch at all times. I also stock the teller stations with supplies. I assist with auditing the pin forms for debit cards . I assist in loading the cash dispense machine on a weekly basis with management.
- Accomplishments
- I have been a mentor to new employees that come into the branch in the past and presently .I have provided stellar service and trust with our members with my long tenure at the same branch. I attended different luncheons for being top performers. I received two spotlight recognition within a month of each other for going above and beyond and providing outstanding member service. I have received numerous 100 % secret Teller and even 100% MSR shops .
Furniture Sales Manager
Big Lots
07.2004 - 04.2006
- Led my sales team each day to meet sales goals . Merchandised department with new items as well as merchandised regular stock items. Controlled shrink by doing weekly cycle counts. Created and displayed signage for all of department as needed. Interviewed and hired employees for department. Unloaded furniture deliveries on a weekly basis. Built displays as needed. Did scheduling on a weekly basis with hours provided for the department. Helped customers decide on furniture to purchase Did furniture carry outs to their vehicles. Used POS system to ring out customers .Performed cash handling skills and had excellent balancing skills also was promoted to being the trainer for all new furniture managers for the district.
- Accomplishments
- I started my career in 2004 as a Associate Furniture Manager. Once a Manager position opened up I quickly applied. I met with some resistance with the current staff and was faced with immediate management decisions.My decisions helped to turn the departments associates from disengaged (even hostile) into a well oiled and positive team quickly increased sales including keeping shrink to -3% and revenue for year was $522,000.00.I quickly organized stock room to keep inventory in order. Trained all newly hired furniture managers in my district.
Assistant Store Manager
Greenbacks / Dollar Tree
11.2002 - 11.2003
- Merchandise stock within store , straighten store each night in preparation for next business day. Performed point of sale transactions at register along with balancing my cash till every night. Balanced vault on nightly basis . Supervised employees on each shift , answered questions , resolved customer complaints. I did inventory several times with this company as well. Set alarm nightly making sure store was secured before leaving each night.
- Accomplishments
- I started out as a cashier and quickly moved into a supervisory role as assistant store manager. Provided excellent customer service skills and worked well with my team .
Food Service Employee
Mesa Public Schools
10.2000 - 09.2003
- Assist with panning food for day, putting stock away after food deliveries, informing supervisor of needed kitchen supplies ,cleaning and wiping down kitchen daily, doing dishes ,arranging food in the refrigerator as deliveries came in, serving students their breakfast and lunches.
- Accomplishments
- I started out as just a lunch worker and was promoted to a breakfast worker as well. My good attitude contributed to a team that worked well together.
Education
General Studies -
Mesa High School
Mesa, AZ05.1987
CNA - Healthcare
ASUMH
Mountain Home, AR12-2025
Skills
- Dependable and responsible
- Dementia care
- Respite care
- Patient care
- Daily living assistance
- Multitasking and organization
- Emotional support
- Strong ethics
- Meal preparation
- Housekeeping tasks
- Relationship building
Languages
English
Timeline
PCA Personal Care Assistant
Home Instead
09.2024 - Current
Deposit Specialist
Anstaff Bank
10.2023 - 09.2024
Personal Banker
Arizona Financial Credit Union
10.2019 - 09.2023
MSC
Arizona Federal Credit Union
05.2018 - 10.2019
Teller
Desert Schools Federal Credit Union
04.2006 - 05.2018
Furniture Sales Manager
Big Lots
07.2004 - 04.2006
Assistant Store Manager
Greenbacks / Dollar Tree
11.2002 - 11.2003
Food Service Employee
Mesa Public Schools
10.2000 - 09.2003
General Studies -
Mesa High School
CNA - Healthcare
ASUMH