Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Betty Reyes

Charlotte,United States

Summary

Driven by a results-focused approach, I excelled at Old Republic Home Protection by enhancing departmental performance through meticulous attention to detail and superior problem-solving skills. Demonstrating proficiency in customer relations and policy interpretation, I significantly improved processing times and customer satisfaction, showcasing my ability to achieve and exceed targets with professionalism and courtesy.

Overview

8
8
years of professional experience

Work History

Authorization Agent

Old Republic Home Protection
04.2023 - Current
  • Reduced response times for authorization requests with quick decision-making and thorough attention to detail.
  • Reviewed benefits coverage and policy limitations.
  • Achieved consistent adherence to established timelines for processing authorizations, contributing to overall department performance metrics.
  • Developed comprehensive reports to track departmental performance related to processing times, customer satisfaction levels, and error rates in the authorization process.
  • Authored professional correspondence to check on approvals and denials.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Warehouse Associate

Mat Holdings
10.2021 - 02.2023
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Completed regular cycle counts to maintain accurate inventory records.

Customer Service Lead

Planet Fitness
08.2017 - 05.2019
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Established strong relationships with clients, leading to repeat business and positive feedback.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Responded to customer requests for products, services, and company information.
  • Provided quality Bilingual customer service for inbound and outbound calls in a timely manner.

Store Associate

Compare Foods
07.2016 - 01.2017
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.

Education

High School Diploma -

Olympic High School
Charlotte, NC

Skills

  • Problem-Solving
  • Attention to Detail
  • Customer Relations
  • Professionalism and Courtesy
  • Active Listening
  • Policy Interpretation
  • Excellent Communication
  • Organizational Skills

Languages

Spanish
Native or Bilingual

Timeline

Authorization Agent

Old Republic Home Protection
04.2023 - Current

Warehouse Associate

Mat Holdings
10.2021 - 02.2023

Customer Service Lead

Planet Fitness
08.2017 - 05.2019

Store Associate

Compare Foods
07.2016 - 01.2017

High School Diploma -

Olympic High School

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Betty Reyes