Betty Richardo

Set up cafe for servicing customer at opening as well as closing cafe by adhering to all food handling procedures according to USDA regulations.

Prepared and cooked all items on the menu.

Operated soda dispensing machine by replenishing syrup, as well as breaking down and putting together machine at opening and closing.

Assisted with customer complaints.

Operated registers with cash handling and credit card transactions.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
• Resolved concerns with products or services to help with retention and drive sales.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Applied basic sales strategy to engage customers and present solutions to suit individual needs.
• Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
• Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
• Used consultative techniques to understand customer needs and make strategic referrals to business partners.
• Described product highlights and benefits to help guide purchasing decisions.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Increased efficiency and team productivity by promoting operational best practices.
• Reinforced established quality control standards and followed procedures for optimal customer interactions.
• Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
• Carried out opening and closing functions to meet operational needs underpinning strong customer service.
• Recorded product or service failure complaints and notified appropriate departments.
• Devised innovative strategies to improve customer satisfaction scores and meet company goals.
• Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
• Developed customer service improvement initiatives that decreased customer wait times by Number%.