Betty Richardo
Richmond
Summary
Dedicated Customer Service Representative with a strong track record in fostering client relationships and enhancing customer satisfaction. Committed to driving company success through effective collaboration and partnership development. Results-oriented with a passion for growing businesses and delivering exceptional service.
Overview
1
1
year of post-secondary education
3
3
years of professional experience
Work History
Customer Support Specialist
World Market
Katy
2026.03 - Current
- Handled customer complaints with empathy and professionalism during interactions.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Assisted customers with product inquiries and order status updates.
- Processed returns and exchanges efficiently while ensuring customer satisfaction.
- Collaborated with team members to resolve complex customer issues effectively.
- Maintained accurate customer records in the support database system.
- Maintained positive working relationship with fellow staff and management.
Cafe Associate
Sam's Club
Katy
2023.10 - 2024.10
- Assisted customers with menu selections and special requests.
- Operated cash register and processed customer transactions efficiently.
- Prepared food and beverages according to company standards.
- Maintained cleanliness and organization of the cafe area.
- Collaborated with team members to ensure smooth operations.
- Handled inventory management and restocked supplies as needed.
- Followed health and safety guidelines during food preparation.
- Ensured compliance with all health department regulations regarding food safety.
- Resolved customer complaints in a professional manner while maintaining positive attitude.
- Performed opening and closing procedures for the cafe.
Education
Bachelor of Arts - Business Administration And Management
Brooklyn Community College
Brooklyn, NY 1979.09 - 1980.07
Paul Lawrence Dunbar
Fort Worth, TXSkills
- Customer service
- Order processing
- Problem resolution techniques
- Attention to detail
- Multitasking and organization
- Team collaboration
- Professional communication
- Verbal and written communication
- Empathetic interactions
- Decision-making
- Problem-solving
- Inventory management
- Database management
- Health and safety compliance
Affiliations
- I am a people person and I love meeting and interacting with all ages. I have experience in the Children’s Ministry as a volunteer at my church, One Church At Bethels Family. Helping in the nursery from 1 to 5 year olds.
Timeline
Customer Support Specialist
World Market
2026.03 - Current
Cafe Associate
Sam's Club
2023.10 - 2024.10
Bachelor of Arts - Business Administration And Management
Brooklyn Community College
1979.09 - 1980.07
Paul Lawrence Dunbar