BETTY Rodriguez

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Responded to customer calls and emails to answer questions about services.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of COVID -19 Virus services and creating welcoming, positive experiences.
• Established and fostered strong relationships through application of excellent interpersonal skills.
• Attended telephone skills and program information training sessions to boost aptitude.
• Maintained and managed FORTBEND ENABLE surveys
• Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
• Received multiple positive reviews acknowledging dedication to excellent customer service.
• Sought out extra training opportunities to enhance customer relationship management abilities.
• Responded to customer calls and emails to answer questions regarding Covid19 Testing and Vaccines.
• Addressed customer account discrepancies and concerns.
• Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
• Collected customer feedback and made process changes to exceed customer satisfaction.
• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Provided expansive administrative support to principal, faculty and staff and managed 50+front desk inquiries. Responsible for student database included attendance, academic and health records. Built authentic relationships with students, families, community, and other staff members to create a learning partnership.

• Maintained computer and physical filing systems.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Developed and established successful relationships with vendors, suppliers and contractors.
• Coordinated special projects and managed schedules.
• Maintained professional demeanor by staying calm when addressing unhappy or angry parents.
• Updated reports, managed accounts, and generated reports for company database.
• Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
• Maintained computer and physical filing systems
• Created, maintained and updated filing systems for paper and electronic documents
• Created, maintained and updated filing systems for paper and electronic documents.

Dynamic customer service, telephone etiquette, and sales skills used to obtain caller information to meet their needs. Profound organizational skills to juggle simultaneous tasks to complete weekly church bulletin. Promoted to be liaison between St. Theresa Church and the development of the St. Theresa Catholic School.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered 50 calls per day promptly and directed incoming calls to correct offices.