Betty Roldan
Albemarle,NC
Summary
Proven leader in sales and customer service, adept at relationship building and upselling, significantly enhancing revenue at Badcock Home Furniture. Mastered cross-selling techniques and sales planning, achieving notable sales targets. Skilled in fostering professional growth among team members, demonstrating exceptional mentoring and interpersonal abilities.
Overview
15
15
years of professional experience
Work History
Sales Lead
Badcock Home Furniture
08.2015 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Enhanced customer satisfaction with personalized follow-up strategies.
- Tailored sales pitches to diverse customer needs, enhancing conversion rates.
- Increased sales team productivity by implementing strategic customer engagement tactics.
- Trained new employees on customer service, money handling and organizing strategies.
- Set and achieved company defined sales goals.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Informed customers of promotions to increase sales productivity and volume.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Kept detailed records of daily activities through online customer database.
- Negotiated prices, terms of sales and service agreements.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
CNA
Stanly Manor
01.2010 - 07.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA09.2002
Skills
- Cross-selling techniques
- Stockroom Management
- Sales Planning
- Lead Generation
- Relationship selling
- Upselling strategies
- Social selling
- Closing Techniques
- Sales closing
- Relationship Building
- Cash Handling
- Opening and closing procedures
Timeline
Sales Lead
Badcock Home Furniture
08.2015 - Current
CNA
Stanly Manor
01.2010 - 07.2015
High School Diploma -
Penn Foster Career School
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