BETTY RUIZ
Lufkin,TEXAS
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
7
7
years of professional experience
1
1
Certification
Work History
GENERAL MANAGER
Schlotzsky's
LUFKIN, TX
03.2024 - 06.2024
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
ASSISTANT MANAGER
TitleMax Title Loans
TYLER, TX
10.2023 - 03.2024
- Monitored employee attendance records, timekeeping, and payroll information.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
STORE MANAGER
RNR TIRE EXPRESS
Tyler, TX
08.2021 - 06.2022
- Performed regular price checks to ensure competitive pricing.
- Implemented efficient systems for tracking stock movement.
- Managed daily banking activities such as deposits and withdrawals.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Developed relationships with suppliers to negotiate better prices.
- Created weekly work schedules for store personnel.
- Monitored inventory levels and placed orders to restock shelves.
GENERAL MANAGER
Cici's Pizza
LUFKIN, TX
07.2020 - 07.2021
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Ensured compliance with local health department regulations regarding food safety standards.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Oversaw product development initiatives from concept through completion stages.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Supervised employees through planning, assignments, and direction.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Guided management and supervisory staff to promote smooth operations.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Trained employees on duties, policies and procedures.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
General Manager
Pizza Hut
Houston, TX
05.2017 - 06.2018
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Trained employees on duties, policies and procedures.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
Education
GED -
WINDHAM ISD
TEXAS05-2010
PARALEGAL STUDIES
ANGELINA COLLEGE
LUFKIN TXSkills
- Account Management
- Workflow Planning
- Quality Management
- P&L Management
- Schedule Management
- Service Quality Improvement
- Operations Oversight
- Expense Control
- Loss Prevention
- Customer Retention
- Sales
- Staff Supervision
- Sales Analysis
- Deadline-oriented
- Leadership
- Recruitment
- Problem Resolution
- Team Oversight
- Community Outreach
- Leader
- Purchasing
- Leadership and team building
- Profit Generation
Certification
MANAGER FOOD HANDLER CERTIFICATE
Timeline
GENERAL MANAGER
Schlotzsky's
03.2024 - 06.2024
ASSISTANT MANAGER
TitleMax Title Loans
10.2023 - 03.2024
STORE MANAGER
RNR TIRE EXPRESS
08.2021 - 06.2022
GENERAL MANAGER
Cici's Pizza
07.2020 - 07.2021
General Manager
Pizza Hut
05.2017 - 06.2018
GED -
WINDHAM ISD
PARALEGAL STUDIES
ANGELINA COLLEGE
MANAGER FOOD HANDLER CERTIFICATE
Similar Profiles
Vincent RamirezVincent Ramirez
Line Cook at Schlotzsky'sLine Cook at Schlotzsky's
Autumn HuntingtonAutumn Huntington
Baker at Schlotzsky'sBaker at Schlotzsky's
Yulia RigalYulia Rigal
Line Cook at Schlotzsky'sLine Cook at Schlotzsky's