Betty Scott
FREDERICKTOWN,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Data Processor
Kokosing Construction Company
08.2023 - Current
- Verified accuracy of data before transcribing.
- Monitored data entry processes and worked to improve efficiency and performance.
- Generated detailed reports from collected data to inform stakeholders.
- Identified data errors and discrepancies and implemented swift corrections.
- Utilized techniques for increasing data entry speed.
- Used computer software to store and retrieve data.
- Checked for accuracy by verifying data and records.
Custodial Technician
Kokosing Construction Company
11.2022 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Customer Service Specialist
Victoria Secret
10.2021 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed customer service improvement initiatives to decrease customer wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Bank One
05.1992 - 08.1993
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Northside Christian School
Westerville, OH05.1992
Skills
- Reading Comprehension
- Invoice Processing
- QuickBooks Master
- Verifying Data Accuracy
- Spreadsheet Management
- Office Organization
- Salesforce Expertise
- Data Transcription
- Critical Thinking
- Customer Service
- Log Activities
- Quality Control
- Collecting Information
- Administrative Support
- Accounts Payable and Accounts Receivable
- Microsoft Office
- Error Identification
- Email Communication
- Client Information Database Systems
- Word Processing
- Interoffice Correspondence
- Typing Manuscripts
- Report Writing
- Data Processing
- Manage Programs
- Customer Satisfaction
Timeline
Data Processor
Kokosing Construction Company
08.2023 - Current
Custodial Technician
Kokosing Construction Company
11.2022 - Current
Customer Service Specialist
Victoria Secret
10.2021 - 07.2022
Customer Service Representative
Bank One
05.1992 - 08.1993
High School Diploma -
Northside Christian School
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