Betty Sisneros
Colorado Springs ,CO
Summary
Accomplished General Manager with a proven track record at FO4RNORTH, enhancing operational efficiency and driving business growth. Skilled in Operations Management and Leadership, adept at fostering team unity and boosting sales profitability. Demonstrated excellence in P&L Management and problem resolution, achieving significant market share expansion and high employee satisfaction.
Overview
12
12
years of professional experience
Work History
General Manager
FO4RNORTH
07.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
SERVER
BORDER BURGER BAR
06.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
COACH
Walmart
05.2020 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
SERVER
Applebee's Neighborhood Grill & Bar
03.2013 - 04.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Associate of Arts -
Pikes Peak Community College
Colorado Springs, CO05.2020
Skills
Read, write, and speak Spanish
Leadership and team building
Problem Resolution
Operations Management
Team Player
Training and Development
Employee Scheduling
Verbal and written communication
P&L Management
Business Administration
Timeline
General Manager
FO4RNORTH
07.2024 - Current
COACH
Walmart
05.2020 - 07.2024
SERVER
BORDER BURGER BAR
06.2019 - Current
SERVER
Applebee's Neighborhood Grill & Bar
03.2013 - 04.2020
Associate of Arts -
Pikes Peak Community College
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