Betty Smith

Teller

SunTrust Bank

06.2008 - 07.2017

Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Processed customer transactions promptly, minimizing wait times.
Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Assisted customers with account inquiries, resolving issues promptly and professionally.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Improved customer satisfaction by providing efficient and accurate transaction processing.
Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Educated customers on use of banking website and mobile apps.
Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Monitored and reported suspicious activity in line with bank security policies.
Maintained accurate records of customer transactions in line with bank procedures.
Provided training to new tellers on bank procedures, systems, and customer service best practices.
Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
Identified sales opportunities and referred customers to branch partners in financial services.
Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
Conducted regular self-assessments of performance to identify areas for growth or improvement within the role of a Teller.
Maintained friendly and professional customer interactions.
Assisted customers with banking needs and inquiries.
Counted, verified and handled bank deposits and armored car transactions.
Referred customers to other banking departments for specialized services.
Monitored and verified suspicious activity on customer accounts.
Cross-sold credit cards, loans and other bank products.
Processed wide variety of retail banking transactions for personal and commercial customers.
Educated customers on online banking and mobile banking applications.
Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Received loan and utility payments, sending funds to correct destinations.
Established rapport with new clients to increase satisfaction and loyalty.
Executed wire transfers, stop payments and account transfers.

Summary

Overview

Work History

Teller

Education

Bachelor of Science - Education

Skills

Timeline

Teller

Bachelor of Science - Education

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