Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Betty St. Fleur

Betty St. Fleur

Bethel,Connecticut

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Records Administrator

BronxConnect
01.2019 - Current
  • Produce and deliver monthly billing invoices, quarterly reports
  • Responsible for the intake of participants entering the program
  • Supervised the input of milestone services in each youth's hardcopy files
  • Maintain and oversee record-keeping systems of the program - both electronically and manually.
  • Trained new staff members on proper records administration procedures, promoting adherence to company policies.
  • Managed the migration of old records into a new database system, minimizing disruption to daily operations during transition periods.
  • Streamlined document retrieval processes, reducing time spent locating important files.
  • Collaborated with various departments to establish consistent record-keeping practices across the organization.
  • Coordinated with IT specialists to address technical issues related to electronic records management systems.
  • Improved interdepartmental communication by facilitating easy access to relevant documents and information.
  • Developed customized file naming conventions to optimize searchability within complex digital archives.
  • Performed regular reconciliation of physical inventory counts against database listings, ensuring the accuracy of stored data sets across multiple locations.
  • Monitored usage trends in electronic resources, identifying opportunities for further optimization of storage solutions and access protocols.
  • Facilitated smooth internal audits by maintaining thorough documentation trails for all key transactions and events within the organization's history.
  • Implemented a robust backup system, safeguarding vital organizational data from loss or damage due to unforeseen events.
  • Contributed to the development of organization-wide records management policies, fostering a culture of accountability and transparency in information handling practices.
  • Reduced physical storage costs by digitizing paper-based records and implementing an electronic filing system.
  • Provided excellent customer care by responding to inquiries and requests for information.
  • Maintained the accuracy of records by verifying the accuracy of data in records.
  • Updated records with new information.
  • Followed established policies and procedures to maintain compliance with regulations.
  • Followed confidential regulations to maintain privacy.
  • Transferred inactive records to storage to free up space and preserve history.
  • Created and maintained an electronic filing system for quick and easy retrieval of records.
  • Assisted with record management system implementation and maintenance to streamline operations.
  • Utilized document imaging software to index, store, and retrieve records.
  • Generated reports from database systems to track records.
  • Sorted all paperwork and documents alphabetically and according to dates and significance.
  • Provided training to new records clerks to improve knowledge and skills.
  • Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills.
  • Analyzed and solved multi-faceted problems that affected executive leaders and business initiatives.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Accounting Clerk

Times Square Church
06.2005 - 04.2019
  • Generating Yearly Giving Statements
  • Supervised the input of donor records, which includes 20,000+ entries annually
  • Process cash, checks, and credit card donations weekly
  • Responsible for reconciling and allocating receipted and non-receipted donations
  • Create charitable gift statements for donors to file with their annual U.S
  • Tax Return
  • Manage the newsletter which generates additional income through donations.

Education

MBA - Business Administration

Capella University
Minneapolis, MN

Bachelor of Arts -

The College of New Rochelle
New Rochelle, New York
06.2018

Skills

  • Microsoft Office Suite: Word, Excel, Outlook, PowerPoint
  • Accounting Software: Raiser’s Edge Blackboard, PayPal Admin, Admin, ETO Software, Microsoft dynamics

Certification

  • Social Work Practice with individuals, families, and small groups
  • Reducing Recidivism and Promoting Recovery: Understanding and addressing the factors that contribute to re-arrest
  • Human Neuroanatomy
  • Public Speaking

Accomplishments

  • Collaborated with team in the development of Data migration.

Timeline

Records Administrator

BronxConnect
01.2019 - Current

Accounting Clerk

Times Square Church
06.2005 - 04.2019

MBA - Business Administration

Capella University

Bachelor of Arts -

The College of New Rochelle

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Betty St. Fleur