Betty Su
USO
Millbrae,CA
4
Languages
1
Certification
27
years of professional experience
Dynamic customer service professional skilled in problem-solving, communication, and teamwork. Proven ability to enhance customer satisfaction through effective conflict resolution and organized service delivery.
Work History
USO Volunteer
4 Months- Assisted in organizing community events to support military personnel and their families.
- Coordinated volunteer schedules to ensure adequate staffing for activities and events.
- Provided logistical support for events, including setup, breakdown, and resource allocation.
- Engaged with service members to facilitate connection and community building during programs.
Passenger Service Agent
1 Year- Assisted passengers with check-in processes and baggage handling to ensure smooth travel experiences.
- Provided information on flight schedules, gate changes, and airline policies to enhance customer service.
- Coordinated with ground crew to facilitate timely boarding and deplaning procedures for efficiency.
- Resolved passenger inquiries and concerns, demonstrating strong problem-solving skills in high-pressure situations.
- Collaborated with team members to streamline service processes, contributing to improved workflow efficiency.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Tagged baggage and routed to appropriate location for loading and screening.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
Flight Coordinator
2 Months- Coordinated flight schedules to optimize operational efficiency and ensure timely departures.
- Managed communication between airline representatives and catering teams to streamline service delivery.
- Assisted in inventory management and ordering of supplies, ensuring availability for flight operations.
- Developed and maintained relationships with vendors to enhance service quality and reliability.
- Implemented process improvements that reduced turnaround times for in-flight catering services.
- Monitored compliance with safety regulations and company policies during operational activities.
Brand Ambassador / Bio Surveillance Specialist
8 Months- Engaged with diverse audiences to promote brand awareness and product features.
- Developed and executed marketing campaigns to drive customer engagement and sales growth.
- Collaborated with cross-functional teams to ensure consistency in brand messaging across platforms.
- Conducted market research to identify customer preferences and enhance promotional strategies.
- Conducted product demonstrations to highlight features and benefits, enhancing customer understanding.
- Trained new brand ambassadors, ensuring consistency and quality in brand representation.
Patient Care Coordinator /Certified Medical Assistant
1 Year 6 Months- Facilitated patient scheduling and appointment management to optimize clinic workflow.
- Coordinated communication between patients and healthcare providers to ensure timely information exchange.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Customer Service Representative
7 Years 3 Months- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Guided passengers through check-in processes, ensuring compliance with airline policies and procedures.
- Assisted in managing flight disruptions, providing timely updates to customers regarding changes and alternatives.
- Collaborated with team members to streamline service delivery, enhancing overall customer satisfaction scores.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Certified Nursing Assistant
4 Years 5 Months- Provided compassionate patient care, ensuring comfort and well-being in diverse healthcare settings.
- Assisted nurses with daily patient activities, fostering a collaborative environment to enhance care delivery.
- Monitored vital signs and reported changes, contributing to timely medical interventions and patient safety.
- Maintained accurate patient records, ensuring compliance with healthcare regulations and enhancing communication among staff.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Teacher's Assistant
1 Year 2 Months- Assisted lead teachers in lesson preparation and classroom management.
- Supported students with individualized learning plans and emotional needs.
- Facilitated communication between educators, students, and parents to enhance engagement.
- Implemented educational tools and resources to improve student participation.
- Organized classroom activities that promoted collaborative learning experiences.
- Monitored student progress and provided feedback to improve academic outcomes.
Administrative Assistant
7 Years 2 Months- Coordinated travel arrangements for executives, ensuring adherence to company policies and budget constraints.
- Managed calendar scheduling for multiple departments, optimizing time management and resource allocation.
- Developed and maintained filing systems, improving document retrieval efficiency across teams.
- Assisted in preparing reports and presentations, enhancing communication of key performance indicators to stakeholders.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
Education
Associate of Science - Health Education
FAA's Certificate - Aeronautical Engineering
Skills
Positive attitude
Teamwork and collaboration
Organized and efficient
Problem-solving
Computer skills
Flexible schedule
Customer service
Professional appearance
Foreign language proficiency
Deadline adherence
Conflict resolution
Administrative tasks
Volunteer coordination
Clerical support
Clear communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
Certification
- Licensed Realtor - July 2027
- FAA Certification - Indefinite
- Certified Medical Assistant - Indefinite
Languages
English
Full Professional
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Full Professional
Thai
Full Professional
Timeline
USO Volunteer
USO
04.2026 - CurrentRead More
Passenger Service Agent
Pacific Aviation Corporation
02.2024 - 02.2025Read More
Flight Coordinator
Gate Gourmet
12.2023 - 02.2024Read More
Brand Ambassador / Bio Surveillance Specialist
X Well / Xpress Check ( CDC's Contract )
12.2022 - 08.2023Read More
Patient Care Coordinator /Certified Medical Assistant
Dignity Health
12.2020 - 06.2022Read More
Customer Service Representative
United Airlines
10.2012 - 01.2020Read More
Certified Nursing Assistant
Millbrae Serra Convalescent Hospital ( Permanently Closed )
01.2008 - 06.2012Read More
Teacher's Assistant
Palcare
11.2006 - 01.2008Read More
Administrative Assistant
Northwest Airlines
07.1999 - 09.2006Read More
Aircraft Dispatcher Academy
FAA's Certificate from Aeronautical Engineering
Read More
San Francisco State University
Associate of Science from Health Education
Read More