Betty Tapia
Bakersfield,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Extra Help, Office Service Technician
Kern County Public Defender
12.2023 - Current
- Responds to requests for information from the general public, other internal departments, and employees; researches and resolves discrepancies with information
- Performs various clerical duties, utilizing standard office equipment, to include: screening incoming calls; taking and transmitting messages; distributing mail; making photocopies; typing; and, word processing
- Prepares routine documents and information by typing, performing data entry or word processing; compiles data for routine reports
- Receives, sorts, and distributes a variety of correspondence, records, and information to appropriate personnel and the general public
- Monitors and maintains office inventory and supply levels
- Performs other duties of similar nature or level as required
Family Advocate
CAPK Early Head Start Partnership
09.2021 - 09.2022
- Maintain proficiency in word doc, excel, powerpoint, child plus, zoom, and microsoft teams
- Enter and maintains accurate and up to date records in every file and in the electronic database
- Keep files up to date and updating files with up to date medical and education records
- Responsible for assisting with recruitment by attending community events and calling possible enrollments
- Keep up to date on office supplies and order things as necessary
- Send and receive mail
- Completion of application for children and families including all necessary follow-up
- Maintains confidentiality for children, families, and staff at all times
- In collaboration with the families, develops Family Partnership Agreements to establish and obtain goals and ongoing communication as needed
- Maintains all parent boards and ensures materials and resources are up to date
- Documents home visits, phone calls and group activities to promote partnerships and regular communication
- Maintains up to date data records for children’s immunizations, physicals/well-baby exams
Assistant Teacher
CAPK Head Start
11.2020 - 09.2021
- Help teachers prepare lesson plans by giving out creative ideas
- Type up send home notes on parent involvement
- Set up necessary materials like activity and meals
- Track student attendance
- Follow COVID-19 guidelines with students, staff, and parents
- Work with smaller groups of students for remedial teaching or reinforcing the learning process
- Make sure classrooms are safe and clean
- Help students adjust, learn and socialize and report to teachers or supervisor
Program Facilitator
Greenfield ASSP
08.2008 - 11.2020
- Created fun and engaging lessons for students using software programs like google docs and powerpoint
- Assisted students with homework and managing their time to complete assignments in a timely manner
- Monitor students in small and large settings
- Assisted staff in lesson planning or class management techniques
- Communicated with parents and guardians about student progress with phone call or in person meetings
Seasonal Lead Clerk
See's Candies
10.2014 - 02.2020
- Provided energetic customer service
- Handled and received orders/ shipments of product
- Use of POS system and software program to open and close the store
- Created schedules and kept other employees up to date on their exercise logs
Education
Bachelor of Arts - Sociology
Grand Canyon University
Phoenix, AZ05-2026
Associate of Arts - Sociology
Bakersfield College
Bakersfield, CA05-2018
Skills
- Customer service
- Collaborative mindset
- Resilience under pressure
- Quick Learning
- Energetic attitude
- Team Player
Timeline
Extra Help, Office Service Technician
Kern County Public Defender
12.2023 - Current
Family Advocate
CAPK Early Head Start Partnership
09.2021 - 09.2022
Assistant Teacher
CAPK Head Start
11.2020 - 09.2021
Seasonal Lead Clerk
See's Candies
10.2014 - 02.2020
Program Facilitator
Greenfield ASSP
08.2008 - 11.2020
Bachelor of Arts - Sociology
Grand Canyon University
Associate of Arts - Sociology
Bakersfield College
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