Summary
Overview
Work History
Education
Skills
Timeline
Generic

Betty Thomas

Marrero,Louisiana

Summary

Dedicated and focused administrative professional with excellent communication, planning, and prioritization skills demonstrated through 35 years of performance. Skilled at originating and drafting reports and business correspondence, managing mail, and developing/updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

21
21
years of professional experience

Work History

Retail Store Manager

Xpress Vinyl
11.2020 - 08.2024
  • Managed retail operations, ensuring smooth commercial and operational functions.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Rotated merchandise and displays to feature new products and promotions.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences and fostered positive relationships.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Office Manager

Consolidated Water Works/Bossier Parish
01.2012 - 06.2015
  • Led office operations, overseeing five staff members and managing over 1,500 utility customer accounts.
  • Streamlined utility billing processes, enhancing accuracy and timeliness. Implemented efficient systems for meter readings and account reconciliation.
  • Developed and maintained central filing system for public utilities, improving document accessibility and organization.
  • Prepare letters and correspondence for Director of Public utilities, maintaining clear and professional communication.
  • Provide accounts receivable data entry for Parrish level reconciliation by use of financial spreadsheets
  • Public and professional interactions in customer service were both clerical in nature as well as technical based. Fostered positive public relations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established team priorities, maintained schedules and monitored performance.

Maintenance Director / Supervisor

Hunt Military Communities
01.2010 - 11.2011
  • Hunt Military Communities Jul 2011 - Nov 2011
  • Pinnacle Management Jan 2010 - Jul 2011
  • Responsible for maintaining physical condition of 1091 military housing properties.
  • Supervise team of 25+ maintenance technicians, market ready turnover specialists and groundskeepers; schedules all maintenance personnel according to guidelines.
  • Selection, orientation, and training of maintenance staff; Performance evaluation and counseling.
  • Oversight of Hazard Communication Standard, Safety, Prevention and Fire Protection programs; Conduct monthly safety meeting.
  • Implements maintenance and preventive maintenance guidelines
  • Prioritizing, scheduling, and assigning maintenance tasks and service requests.
  • Maintains all storage and maintenance shops according to company standards; safeguards all company tools and equipment; maintaining project inventory and ordering maintenance materials, supplies, and parts.
  • Completes Inspections and Reports required by Management: Property Inspections, Response Time Report, Exterior Inspection Report, Fixed Assets Inventory, Inventory Control Log and Budget Report.
  • Emergency maintenance; available for back-up of on-call personnel; ensures proper staffing of alternate Technician.
  • Maintained response and completion time rate of 95% and helped improve overall customer satisfaction by 11%.
  • Selected by management to speak on preventative maintenance program at corporate orientation.

Maintenance Office Supervisor/Resident Coordinator

Pinnacle Management
05.2008 - 01.2010
  • Provide Administrative, Maintenance and Customer Service Support.
  • Supervision of 15+ maintenance technicians and ground keepers.
  • Create, prioritize, schedule, and assign service requests to maintenance technicians or outside vendors.
  • Track and audit service request for resolution. Conducts follow up phone calls to residents to verify all completion of work by technician and resident’s satisfaction.
  • Orders all parts. Inputs Purchase orders and ensures proper coding for invoice payments. Monitors monthly budget. Complete required reports for management.
  • Help maintain all storage, maintenance shops and company equipment.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Maintenance Scheduler / Resident Relation Specialist

Pinnacle Management
08.2006 - 05.2008
  • Provide Administrative, Maintenance and Customer Service Support
  • Coordinate schedules for maintenance staff under direction of Maintenance Director / Maintenance Supervisor; Coordinate weekly maintenance meetings with technicians
  • Assist residents in Self Help Store by providing items needed for home maintenance; Check out equipment, maintain self-help stock and record in daily log
  • Create, Prioritizing, scheduling, and assigning service requests to proper maintenance technicians or outside vendors.
  • Track and audit service request; Conducts follow up phone calls to residents to verify completion of work by technician and ensure resident’s satisfaction.
  • Maintains and manages make-ready status of homes; Schedules all maintenance personnel according to guidelines to include painters, maintenance, cleaners, and other vendors to ensure homes are Rent Ready within 3-day period
  • Complete reports as required by management; Maintain computerized log documenting Freon usage, capital expenditure items, preventative maintenance, and self-help items
  • Help maintain all storage, maintenance shops and company equipment; ensure proper inventory.


Administrator III

Applied Research Associates, Inc.
09.2003 - 06.2006
  • Provide high-level Administrative, Accounting and Information Technical support on Government Contract
  • Administrative Assistant: Administrative support functions for two facilities; Phone support and general office requirements; Provide customer service and support to Principal Investigator’s, Administration, Technical Users, and Engineers; Manage office supplies, Forms Library and Electronic Safety Manual.
  • Accounting Assistant: General Ledger Accounting; Process and verify accuracy of purchase orders, vendor invoices and vouchers; Input data into BST Accounting System; Contact vendors for invoicing, billing problems and gathering data; Prepare monthly Journal Entries; Calculate Gross Receipts tax, comp tax, adjust for discounts and tax exemptions; Expense reports; Bank reconciliations of Imprest Fund Account and Wells Fargo Purchase Card; Monitor monthly logs, make usage calculations and prepare forms
  • Assist with in-house training of personnel on proper completion of expense reports, time sheets, computer logs and purchase orders in accordance with company standards.
  • Information Technology: Administrative and Technical support to Network Administrator and Network of 60 plus computer systems; IT Hardware and Software Support for End-Users; Implemented “Site Keeper” Database: setup, organize, scan, and managed computer inventory and licenses; Managed monthly computer logs.

Education

Associate of Applied Science - Computer Information Systems

Bossier Parish Community College
Bossier City, LA
12.2015

Business Administration And Management

Delgado Community College
New Orleans, LA
08.2024

Skills

  • Customer Service oversight
  • Goals and performance oriented
  • Outstanding communication skills
  • Work Planning and task Prioritization
  • Multitasking and Organization
  • Customer Relations (internal/external)
  • Project Management
  • Problem-Solving
  • Data Entry
  • Office Administration
  • Computer Proficiency
  • Microsoft Office Suite

Timeline

Retail Store Manager

Xpress Vinyl
11.2020 - 08.2024

Office Manager

Consolidated Water Works/Bossier Parish
01.2012 - 06.2015

Maintenance Director / Supervisor

Hunt Military Communities
01.2010 - 11.2011

Maintenance Office Supervisor/Resident Coordinator

Pinnacle Management
05.2008 - 01.2010

Maintenance Scheduler / Resident Relation Specialist

Pinnacle Management
08.2006 - 05.2008

Administrator III

Applied Research Associates, Inc.
09.2003 - 06.2006

Associate of Applied Science - Computer Information Systems

Bossier Parish Community College

Business Administration And Management

Delgado Community College

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