Betty Tienda
Customer Services Representatives
Montgomery,TX
Summary
Highly analytical and data-driven E-commerce Manager effectively scales online customer acquisition efforts and e-commerce capabilities to drive sales growth. Routinely tests new features and assets and measures results as company grows and evolves. Strong understanding of e-commerce consumer behavior and audience segmentation along with website analytic and tracking tools.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
E-Commerce Lead
Kroger
Montgomery, TX
09.2020 - 05.2023
- Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Developed relationships with suppliers to facilitate timely delivery of products.
- Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
Team Leader
Whataburger
Houston, TX
04.2016 - 05.2020
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
Education
High School Diploma -
Aldine High School
Houston, TX 09.2011 - 06.2015
Skills
Excellent Communication
Organization and Time Management
Teamwork and Collaboration
Client Relationship Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
E-Commerce Lead
Kroger
09.2020 - 05.2023
Team Leader
Whataburger
04.2016 - 05.2020
High School Diploma -
Aldine High School
09.2011 - 06.2015