Betty Tienda
Customer Services Representatives
Montgomery,TX
Summary
Highly analytical and data-driven E-commerce Manager effectively scales online customer acquisition efforts and e-commerce capabilities to drive sales growth. Routinely tests new features and assets and measures results as company grows and evolves. Strong understanding of e-commerce consumer behavior and audience segmentation along with website analytic and tracking tools.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
E-Commerce Lead
Kroger
Montgomery, TX
09.2020 - 05.2023
- Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Developed relationships with suppliers to facilitate timely delivery of products.
- Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
Team Leader
Whataburger
Houston, TX
04.2016 - 05.2020
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
Education
High School Diploma -
Aldine High School
Houston, TX 09.2011 - 06.2015
Skills
Excellent Communication
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
E-Commerce Lead
Kroger
09.2020 - 05.2023
Team Leader
Whataburger
04.2016 - 05.2020
High School Diploma -
Aldine High School
09.2011 - 06.2015
Similar Profiles
Zachary McAllisterZachary McAllister
Cashier at KrogerCashier at Kroger
Bobby IbezunmaBobby Ibezunma
Dairy Clerk- Lead at KrogerDairy Clerk- Lead at Kroger
Bryan GambelBryan Gambel
ECommerce Assosiate at KrogerECommerce Assosiate at Kroger
Kelin YostKelin Yost
Overnight Stocker at KrogerOvernight Stocker at Kroger
Rebecca JohnsonRebecca Johnson
Temporary Personal Assistant at Garage Door DoctorTemporary Personal Assistant at Garage Door Doctor