Summary
Overview
Work History
Education
Skills
Timeline
Generic

Betty Turner

Tinley Park,IL

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

24
24
years of professional experience

Work History

Remote Call Center Agent

J.B. Kerry Enterprise Call Center
01.2022 - Current
  • Accurately and efficiently resolve customer inquiries on first contact.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.

Director

Teach One Teach All Childcare Center
01.2014 - 01.2022
  • Early childhood care center serving more than 25 students daily and supervising approximately 8 staff members
  • Strong knowledge of child care routines and functions sufficient to refer to weekly lesson plans
  • Followed DCFS regulations
  • Managed student records with confidentiality
  • Organized weekly menus, liaising with suppliers, and overseeing physical space for cleanliness and functionality.
  • Evaluated company documentation to verify alignment with regulatory requirements.

Tech Support

McGaw Hill Higher Education
01.2008 - 01.2012
  • Developed and build online courses for instructors
  • Analyzed and resolved student software issues
  • Trained a team of 30 to identity and resolve client's issues
  • Answered over 200 calls a day.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Trained users on how to operate components and systems.

Team Lead | Credit Card Producer

Metavante
01.2000 - 01.2005
  • Team lead responsible for client management, support and distribution
  • Meet client's deadlines and turnaround dates
  • Generated clients through extensive phone contact
  • One on one presentation, which had facilitated the closing of numerous sales
  • Packed and shipped credit cards for various banks on a daily basis
  • Managed a team of 30 employees.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

Diploma -

Northwestern Business College
Bridgeview, IL
01.2007

Skills

  • Office Administration
  • Data Entry
  • Information Security
  • Technical Support
  • Customer Education
  • Training and Mentoring
  • Customer Communications
  • Curriculum Development

Timeline

Remote Call Center Agent

J.B. Kerry Enterprise Call Center
01.2022 - Current

Director

Teach One Teach All Childcare Center
01.2014 - 01.2022

Tech Support

McGaw Hill Higher Education
01.2008 - 01.2012

Team Lead | Credit Card Producer

Metavante
01.2000 - 01.2005

Diploma -

Northwestern Business College

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Betty Turner