Hi, I’m
Betty Urzua
Education Director
Boise,ID
Summary
Dynamic leader with a proven track record at Team Redwoods, excelling in strategic planning and team leadership. Enhanced program quality and efficiency, achieving high satisfaction rates among clients and staff. Skilled in organizational leadership and critical thinking, I consistently deliver results by fostering strong relationships and driving performance improvements.
Overview
10
years of professional experience
Work History
Team Redwoods
Podcast Manager
04.2023 - Current
Job overview
- Managed and motivated teammates to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved marketing to attract new customers and promote business.
Pilgrims Progress Academy
Director
07.2017 - 06.2024
Job overview
- Cultivated a positive work environment that fostered volunteer engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Provided ongoing direction and leadership for program operations.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Developed educational program from ground up, laying out framework, and defining roles. Then scheduling for maximum efficiency.
- Streamlined navigation menus for easier access to information, improving overall user satisfaction.
- Developed user-friendly web forms.
- Delivered user support to clients to train, educate and answer questions.
- Collaborated with the Parent-Teacher Association to address parent concerns and foster a supportive community for student success.
- Mentored newly hired educators and provided encouragement and feedback.
- Fostered a positive learning environment by promoting open communication among staff, students, and parents.
- Oversaw the development of extracurricular programs that enhanced student life beyond the classroom setting.
South Shore YMCA
After-School Site Coordinator
04.2017 - 07.2018
Job overview
- Provided training, guidance and ongoing support to program staff.
- Achieved high levels of parent satisfaction by maintaining open communication lines and addressing concerns promptly.
- Managed the recruitment, training, supervision, and evaluation of all after-school staff members to ensure a highly capable team.
- Adapted existing programs based on evaluations results to better meet the needs of current participants.
- Maintained accurate records of attendance, progress reports, incident reports, and other required documentation for program compliance purposes.
- Organized special events such as holiday parties or end-of-year celebrations that fostered community engagement within the school setting.
- Served as a mentor and role model to students, offering guidance and encouragement as they navigated various challenges in their lives.
- Enhanced program quality by developing and implementing engaging after-school activities tailored to students'' interests.
- Implemented conflict resolution strategies when needed to maintain a harmonious atmosphere among participants in the after-school program.
Education
Arcadia High SchoolArcadia, CA
High School Diploma
05.2001
University Overview
I have taken some college classes. What is more important is I have never stopped learning. I chose to pursue self-education while homeschooling my six children, 5 graduates so far. I also trained with a Neurodevelopmentalist, and other specialist to help my children over-come dyslexia, while developing positive habits for my ADHD children. I love to learn new things and help others with that knowledge.
Skills
Team Leadership
Timeline
Podcast Manager
Team Redwoods
04.2023 - Current
Director
Pilgrims Progress Academy
07.2017 - 06.2024
After-School Site Coordinator
South Shore YMCA
04.2017 - 07.2018
Arcadia High School
High School Diploma
05.2001
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