Betty Wilkins
Mebane,NC
Summary
Proven administrative expert with a track record of streamlining operations and enhancing efficiency at the National Institutes of Health Sciences. Excelled in customer service, fostering robust client relationships, and adept at Excel spreadsheets for performance analysis. Skilled in payroll administration and document preparation, consistently delivering improvements in workflow and cost reduction. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 35 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
26
26
years of professional experience
Work History
Administrative Technician
National Institutes Of Health Sciences, NIH
2002.09 - 2015.03
- Organized travel arrangements for staff members, ensuring seamless itineraries and accommodations for business trips.
- Enhanced time management within the office environment by creating schedules prioritizing essential tasks.
- Assisted with employee onboarding, preparing necessary paperwork and orienting new hires to company policies.
- Provided excellent customer service through prompt response to inquiries, fostering strong client relationships.
- Managed inventory control processes, maintaining appropriate supply levels while minimizing costs for office supplies and equipment.
- Streamlined office operations by implementing efficient administrative processes and organizational systems.
- Coordinated weekly meetings with cross-functional teams while maintaining agendas to foster collaboration among colleagues.
- Supported event planning efforts by coordinating logistics, securing venues, and managing guest lists for corporate functions.
Administrative Assistant
International Lead Zinc Research Organization
1999.09 - 2002.09
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed filing system, entered data and completed other clerical tasks.
Administrative Technician
US Army Information Systems Command-Fort Monroe
1989.08 - 1998.08
- Provided excellent customer service through prompt response to inquiries, fostering strong client relationships.
- Assisted with employee onboarding, preparing necessary paperwork and orienting new hires to company policies.
- Administered payroll processing accurately and efficiently each pay period to ensure timely compensation for employees.
- Supported event planning efforts by coordinating logistics, securing venues, and managing guest lists for corporate functions.
- Managed inventory control processes, maintaining appropriate supply levels while minimizing costs for office supplies and equipment.
- Maintained strict confidentiality regarding sensitive company information safeguarding critical documents from unauthorized access.
- Collaborated with the HR department to maintain accurate employee records and facilitate performance evaluations.
- Served as a liaison between departments, promoting effective communication to resolve issues quickly.
- Developed detailed reports highlighting key performance metrics using advanced Excel skills for senior management review.
- Expedited invoice processing, resulting in timely payments and improved vendor relationships.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Streamlined office operations by implementing efficient administrative processes and organizational systems.
- Improved document management and storage with the implementation of a digital filing system.
- Increased efficiency in expense reporting, streamlining submission procedures for faster reimbursement.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Education
No Degree - Business Administration
North Carolina Wesleyan College
Rocky Mount, NC05.2028
Skills
- Customer Service
- Travel Arrangements
- File Organization
- Data entry proficiency
- Document Preparation
- Excel spreadsheets
- Invoice Processing
- Business Correspondence
- Fast Learner
- Customer and client relations
- Spreadsheet development
- Payroll Administration
Timeline
Administrative Technician
National Institutes Of Health Sciences, NIH
2002.09 - 2015.03
Administrative Assistant
International Lead Zinc Research Organization
1999.09 - 2002.09
Administrative Technician
US Army Information Systems Command-Fort Monroe
1989.08 - 1998.08
No Degree - Business Administration
North Carolina Wesleyan College
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