Betty Ann Stallcup
West Linn
Summary
Talented Deli Manager adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Deli Manager
Albertsons
01.1994 - 01.2024
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Developed strong relationships with vendors, resulting in improved product selection and pricing.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Implemented cost-saving measures by carefully managing labor hours, reducing overtime expenses.
- Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Stayed current on industry trends to ensure the deli offered competitive products and services to customers.
- Organized special events such as tastings or promotions, driving increased foot traffic to the department.
- Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Optimized staffing levels according to business needs by analyzing daily sales data and adjusting schedules accordingly.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Observed quality assurance standards to optimize freshness of deli products.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Directed food preparation and cooking activities to meet health and safety standards.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Education
High School Diploma -
Chilliwack Senior High School
Chilliwack British Columbia Skills
- Catering Services
- Employee Supervision
- Inventory Management
- Promotional understanding
- Customer Service
- Promotional planning
- Product Rotation
- Sales Promotion
- Scheduling Coordination
- Staff Training
- Task Delegation
- Food Safety Compliance
- Merchandising Strategies
- Ordering Supplies
- Food Safety
- Inventory Control
- Worker Training
- Reliability
- Attention to Detail
- Multitasking Abilities
- Inventory controls
- Food safety understanding
- Opening and closing procedures
- Critical Thinking
- Excellent Communication
- Multitasking
- Organizational Skills
- ServSafe Food Manager
- Time management abilities
- Schedule Coordination
Timeline
Deli Manager
Albertsons
01.1994 - 01.2024
High School Diploma -
Chilliwack Senior High School
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