Betty Bridger
CUSTOMER SERVICE
Vancouver,WA
Summary
Professional with experience in customer service roles, adept at addressing customer needs and resolving issues efficiently. Strong focus on team collaboration and achieving results ensures reliability and adaptability to changing demands. Skilled in communication, conflict resolution, and maintaining positive customer experience, with consistent track record of contributing to team success and high customer satisfaction.
Overview
14
14
years of professional experience
Work History
Customer Service Call Center Representative
Mccord's Vancouver Toyota
01.2023 - Current
- Answer in-bound calls by second ring
- Return emails,texts and voicemails within the hour
- Conduct outbound calls after 9 am daily
- Schedule appointments daily
- Present and sell PPM products
- Complete assigned weekly outbound list
- Triage scheduling appointments for Express,repair,rental and reconditioning teams
- Confirm and correct client demographic information including the addition of email and cellular
- Confirm transpiration for each appointment
- Present recommended products and services
- Utilize Shopkey platform,parts department& lead Technicians to create quote
- Cross train to cover rental and shuttle departments
Office Assistant and Broker
TR Oliver trucking
01.2022 - 11.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Traffic Flagger
Northwest Traffic Control
09.2016 - 10.2021
- Collaborated with law enforcement officers during emergencies or special events, facilitating seamless integration of their presence into existing work zone operations.
- Enhanced safety measures for road users by diligently monitoring construction sites for potential hazards.
- Promoted a positive work atmosphere by maintaining open lines of communication with fellow flaggers and construction personnel.
- Ensured proper maintenance of traffic control equipment, identifying any issues and arranging for repairs or replacements as needed.
Office Manager and Dispatcher
Quad City Cab
02.2011 - 09.2014
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
Education
High School Diploma -
Washougal High School
Washougal, WA06-1989
Skills
- Customer satisfaction
- Technical troubleshooting
- Complaint resolution
- Product and service sales
- Call management
- Customer service
- Call center customer service
- Cash handling
- Data entry
- Appointment scheduling
Certification
- Traffic Control Technician - American Traffic Safety Services Association
- Work Zone Traffic Control Supervisor American Traffic Safety Services Association
- CPR/AED Certification
Timeline
Customer Service Call Center Representative
Mccord's Vancouver Toyota
01.2023 - Current
Office Assistant and Broker
TR Oliver trucking
01.2022 - 11.2023
Traffic Flagger
Northwest Traffic Control
09.2016 - 10.2021
Office Manager and Dispatcher
Quad City Cab
02.2011 - 09.2014
High School Diploma -
Washougal High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 14 staff members.
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