Bettye Bennett
Memphis,TN
Summary
Billing professional with proven track record in financial management and billing accuracy. Known for improving billing procedures and resolving discrepancies efficiently. Reliable team collaborator focused on achieving results and adapting to changing needs, with keen eye for detail and problem-solving skills.
Overview
33
33
years of professional experience
Work History
Billing Specialist
Methodist Healthcare
02.2012 - Current
- Coordinated communication with relevant departments to track and resolve inpatient and outpatient claims effectively.
- Provided clear explanations and solutions to patient concerns related to account management.
- Managed collections for Medicare accounts to ensure timely payments.
- Assisted in processing Medicare appeals to support patient claims. Collaborated with healthcare teams to gather necessary documentation. Provided guidance to patients regarding appeal procedures.
- Processed and submitted claims to Medicare for reimbursement.
- Assisted in tracking and managing credit balances for clients. Supported reconciliation efforts to maintain accurate financial records. Collaborated with team members to resolve discrepancies in account balances.
- Coordinated efforts to identify non-enrolled work providers and communicated necessary information to medical groups for resolution.
- Facilitated training sessions for co-workers on effective utilization of Medicare Direct Data Entry System (DDE).
Patient Account Representative
Journey Home Healthcare
12.2007 - 09.2011
- Supported manager in daily operations and decision-making processes.
- Assisted in closing out departmental days and tracking revenue. Supported team members in achieving financial goals. Contributed to maintaining accurate records of departmental performance.
- Coordinated with multiple insurance companies to facilitate efficient collection and reconciliation of accounts.
- Managed posting processes for payments and adjustments to ensure timely account updates.
- Managed all incoming correspondence to ensure timely and effective communication.
- Addressed patient inquiries regarding account-related concerns.
- Executed claims processing through direct data entry for Medicare services.
- Processed and submitted secondary insurance claims to ensure timely reimbursement.
- Engaged with information systems to address and rectify billing discrepancies.
- Assisted in processing hospice billing inquiries. Supported team in maintaining accurate billing records. Helped resolve discrepancies in patient accounts.
- Logged patient visits in HPMS system to ensure accurate record-keeping.
- Managed patient account inquiries, resolving billing issues and enhancing customer satisfaction.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
- Achieved a significant reduction in aged accounts receivable through diligent follow-up efforts with both patients and insurer
- Developed strong relationships with key contacts at insurance companies to expedite resolution of claim disputes or other account-related issues.
- Utilized computer programs to create invoices, letters, and other documents.
Senior Patient Account Representative
Methodist Healthcare
01.2001 - 01.2006
- Supported training initiatives to improve employee performance and development.
- Oversaw team operations in absence of manager or supervisor.
- Managed daily closing processes and revenue tracking for departmental financial integrity.
- Coordinated with multiple insurance companies to facilitate efficient collection and reconciliation of accounts.
- Executed posting of payments and adjustments to accounts with precision.
- Oversaw correspondence management, ensuring prompt replies to inquiries and requests.
- Addressed patient inquiries regarding account-related concerns.
- Entered claims data accurately into Medicare systems, ensuring compliance and efficiency.
- Processed and submitted secondary insurance claims to ensure timely reimbursement.
- Engaged with information systems to address and rectify billing issues, ensuring accuracy and efficiency.
Patient Account Representative
Medshares
01.1999 - 01.2001
- Oversaw comprehensive Medicare collection processes to ensure timely revenue recovery.
- Managed all correspondence to ensure timely and effective communication.
- Executed claims processing into DDE system with precision and efficiency.
- Executed post adjustments to enhance overall performance and user experience.
- Addressed patient inquiries regarding account-related concerns.
Medical Biller
Baptist Memorial Hospital
01.1998 - 01.1999
- Oversaw comprehensive Medicare collection processes to ensure timely revenue recovery.
- Managed all incoming correspondence to ensure timely and effective communication.
- Executed claims processing into DDE system with precision and efficiency.
- Executed post adjustments to enhance overall performance and user experience.
- Processed and submitted secondary insurance claims to ensure timely reimbursement.
Patient Account Representative
U. T. Medical Group
01.1993 - 01.1998
- Oversaw collection processes for all insurance companies.
- Managed all correspondence to ensure timely and effective communication.
- Assisted in processing invoices for accounts payable and receivable. Supported reconciliation of financial statements to maintain accuracy. Collaborated with team members to resolve discrepancies in transactions.
- Processed and submitted secondary insurance claims to ensure timely reimbursement.
- Assisted in coding medical records using ICD-9 and CPT codes. Supported healthcare teams in maintaining accurate documentation. Contributed to efficient billing processes through precise coding practices.
- Oversaw office supply order processing to maintain operational efficiency and support team needs.
Education
High School Diploma - Medical Terminology
Messick Vocation School
Memphis, TN01.1998
High School Diploma - Office Administration
Jackson State University
Jackson, MS01.1982
High School - Business
Grenada High School
Grenada, MS01.1978
Skills
- Billing systems and software
- Insurance verification
- Customer service
- Provider enrollment
- Microsoft office
- Insurance claim processing
- Medical billing expertise
- Problem-solving
- Analytical thinking
- Paperwork and documentation
Timeline
Billing Specialist
Methodist Healthcare
02.2012 - Current
Patient Account Representative
Journey Home Healthcare
12.2007 - 09.2011
Senior Patient Account Representative
Methodist Healthcare
01.2001 - 01.2006
Patient Account Representative
Medshares
01.1999 - 01.2001
Medical Biller
Baptist Memorial Hospital
01.1998 - 01.1999
Patient Account Representative
U. T. Medical Group
01.1993 - 01.1998
High School Diploma - Medical Terminology
Messick Vocation School
High School Diploma - Office Administration
Jackson State University
High School - Business
Grenada High School