Bettye Chattman
Englewood,OH
Summary
I have extensive Customer Service experience, While processing customer orders, collection of payments and scheduling I addressed customers in a professional and friendly manner.
Overview
25
25
years of professional experience
Work History
Medical Center Representative
Premier Physicians Network
10.2022 - Current
- Process the arrival and exit of patients
- Handle patient concerns and complaints
- Distribute mail and faxes
- Collect all co-pays and deductibles
- Schedule tests, follow-up and referral appointments
- Balance the day’s batch of payments
Premier Nutrition Call Center
Cox Building
09.2019 - 10.2022
- Trained and mentored new hires
- Provided leadership on patient care, navigation of CBORD and how to function in EPIC
- Accurately taking meal selections electronically for patients and visitors using proper phone etiquette
- Resolve patient concerns or complaints while effectively communicating with the kitchen and nursing staff
- Adhere to HIPPA guidelines
- Enter EPIC paperwork with accuracy
Environmental Services
Miami Valley Hospital North
10.2018 - 09.2019
- Perform daily cleaning procedures
- Record completed work daily
- Maintain a positive and clean working environment
Sales Support Specialist
Time Warner Cable/Spectrum
08.1998 - 09.2017
- Pre and post contract support to Sales Department
- Quality check of orders for accuracy before placed into the billing system
- Built orders in Sales Force database to generate contracts for customers.
- First contact throughout the installation process
- Collection of any additional data from the customer.
- Billing inquires
- Contact with other departments i.e
- Construction and Project Managers
Provisioning Specialist
Time Warner Cable/Spectrum
- Preparation of orders by entering them into the billing system.
- Checking the orders for accuracy
- Scheduling installations with customers
- Coordinating with technicians
- Checking in and out of equipment and work orders.
- Built new addresses in the billing system in preparation for new accounts
Sales Support Specialist
Time Warner Cable/Spectrum
- Billing and problem-solving issues with customers and sales
- Maintained and sent out monthly invoices for manual billing to customers
- Running of daily and weekly reports
- Contacting non-pay accounts to facilitate payments
- P card purchases and reconciliation weekly
- Order entry of services
Direct Sales Clerk
Time Warner Cable/Spectrum
- Order entry for Outside Sales department
- Issuing of street tracking information
- Processed daily monies
- Billing issues
Customer Service Representative
Time Warner Cable/Spectrum
- Greeted customers in a professional and friendly manner
- Collection of payments
- Billing issues
- Soliciting sales of new or additional services
- Scheduling installs
- Scheduling service appointments
- Coordinating with other departments
Education
Bachelor of Science in Business Education -
Wright State University
Fairborn, OH01.1985
Skills
- Organizational Skills
- Resource Allocation
- Regulatory Compliance
- Multitasking
Timeline
Medical Center Representative
Premier Physicians Network
10.2022 - Current
Premier Nutrition Call Center
Cox Building
09.2019 - 10.2022
Environmental Services
Miami Valley Hospital North
10.2018 - 09.2019
Sales Support Specialist
Time Warner Cable/Spectrum
08.1998 - 09.2017
Provisioning Specialist
Time Warner Cable/Spectrum
Sales Support Specialist
Time Warner Cable/Spectrum
Direct Sales Clerk
Time Warner Cable/Spectrum
Customer Service Representative
Time Warner Cable/Spectrum
Bachelor of Science in Business Education -
Wright State University
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