Summary
Overview
Work History
Education
Skills
Timeline
Manager

Bettye Feazell

Saint Petersburg,FL

Summary

Results-driven Customer Service Supervisor accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation, and performance management. Working understanding of safe practices and precautionary behaviors for precise directions. Personable Customer Service Supervisor with background of effective leadership and excellent customer service. Facilitates effective departmental communication and coordination to drive productivity and customer satisfaction ratings. Dependable Customer Service Supervisor proficient in team and operational leadership. Enthusiastic about supporting business success. Outgoing passionate Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Trustworthy Manager's Assistant with background aiding manager by completing daily support tasks. Handled general support duties and special requests with upbeat attitude, speed and flexibility. Proudly saved significant amount of manager's time to boost productivity and smooth operations. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

23
23
years of professional experience

Work History

Manager

Public Storage
08.2023 - 02.2024
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Manager's Assistant

CubeSmart Self Storage
04.2023 - 08.2023
  • Ran errands to support the daily needs of management.
  • Responded to and directed incoming calls and other communication.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Supported department procurement activities by coordinating with the manager for direction.
  • Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Developed a strategy to increase sales and drive profits.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Managed over 50 customer calls per day.' or, "Increased sales by 10%".
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences

Bakery/Deli Customer Service Clerk

Publix
11.2022 - 04.2023
  • Greeted customers at counter to fulfill requests and answer questions
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Performed serving, cleaning, and stocking to high standards and provided excellent customer satisfaction.
  • Learned other teammates' work tasks to train as backup
  • Received recognition from store manager for excellent customer service, due to customers' opinion.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods
  • Kept kitchen, counter, and dining areas cleaned and sanitized
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins
  • Documented customer orders and conveyed special requests to kitchen staff
  • Backed up servers by setting up trays and completing some food deliveries

Customer Service Supervisor

United States Post Office
01.2001 - 10.2022
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Coached employees through day-to-day work and complex problems.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for company's customer support team.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • 'Managed over 75 customer calls and in-person per day.' to, "Increased sales by 15%".
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
  • Created, prepared, and delivered reports to various departments
  • Led regular customer service meetings to review progress identify challenges and provide feedback
  • Resolved issues through active listening and open-ended questioning, escalating major problems to higher-up staffing.
  • Improved customer satisfaction scores through online company's recommended application of superior conflict-resolution and problem-solving skills
  • Always kept very high average of performance evaluations.
  • Provided backup to our daily busy front desk to assist with various tasks whenever an employee was absent or at lunch.
  • Completed bi-weekly payroll for 25+ employees.
  • In 2011, recognized by Post Master for increasing sales by 7% due to seasonal variety of stamps offered to customers.
  • Recognized 5 years straight for perfect attendance.

Education

Bachelor of Arts - Business Administration

Arizona University
San Diego, CA
04.2025

Skills

  • Issue Resolution
  • Corrective Actions
  • Team Management
  • Maintaining Clean Work Areas
  • Leading Team Meetings
  • Handling Escalations
  • Performance Evaluations
  • Positive and Constructive Feedback
  • Special Assignments
  • Work Prioritization
  • New Hire Training
  • Making Announcements
  • Union Negotiations
  • Employee Scheduling

Timeline

Manager

Public Storage
08.2023 - 02.2024

Manager's Assistant

CubeSmart Self Storage
04.2023 - 08.2023

Bakery/Deli Customer Service Clerk

Publix
11.2022 - 04.2023

Customer Service Supervisor

United States Post Office
01.2001 - 10.2022

Bachelor of Arts - Business Administration

Arizona University

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Bettye Feazell