Bettye Hill
Lithonia,GA
Summary
Seasoned, yet still enthusiastic leasing and community manager with a proven track record Apartment Management. Adept in daily operations oversight and fostering resident relations. Excelled in achieving occupancy and financial goals through positive and well trained staffing. Skilled in OPS and One Site, ensuring compliance and high resident satisfaction without exceeding budget constraints. Meticulous, well-organized and decisive professional skilled at cultivating and deepening productive relationships with staff and owners. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Leasing Manager
Wingate Management
2019.08 - 2023.09
- Responded to messages and inquiries from prospects interested in leasing income based housing.
- Duties included maintaining wait list, on site transfers and preparation of lease documents pursuant to Tenant Selection Plan. Performed move in inspections
- Conducted annual and interim recertifications for existing residents.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Maintained positive relationships with residents to reach and maintain maximum resident retention goals.
Community Manager
Cortland Partners
2015.06 - 2019.08
- Responsible for positive performance of community by reaching and maintaining occupancy and financial goals.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Provided exceptional customer service through prompt responses to inquiries from both existing residents and prospects via multiple marketing sources.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Also responsible for adherence to budget restraints and executing monthly owners reports, including accounting month end reporting.
Education
Liberal Arts
Spelman
Atlanta, United StatesCAM, CAPS - Property Management
National Apartment Association
Atlanta, United States06.2001
Skills
- Daily Operations Management
- Proficient in OPS
- Staff Management
- Resident relations
- Customer service-focused
- Problem-solving abilities
- Knowledgeable in One Site
Timeline
Leasing Manager
Wingate Management
2019.08 - 2023.09
Community Manager
Cortland Partners
2015.06 - 2019.08
Liberal Arts
Spelman
CAM, CAPS - Property Management
National Apartment Association
Similar Profiles
Lina MatosinhoLina Matosinho
Assistant Property Manager at Wingate ManagementAssistant Property Manager at Wingate Management
Nicolette CogbornNicolette Cogborn
Assistant Property Manager at Wingate ManagementAssistant Property Manager at Wingate Management
Israel ChairezIsrael Chairez
Porter at Wingate Management Company LLCPorter at Wingate Management Company LLC