Betty J. Tyler

Provided strong leadership to enhance team productivity and morale.

• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment. Improved N
• Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
• Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Mentored junior staff members for skill development and career progression within the organization.
• Achieved operational excellence by streamlining processes and implementing best practices.
• Consistently met or exceeded annual performance targets set by senior leadership.
• Held monthly meetings to create business plans and workshops to drive successful business.
• Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
• Evaluated hiring, firing, and promotions requests.
• Championed company-wide diversity and inclusion initiative, creating more supportive and innovative work environment.
• Enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
• Implemented risk management framework, mitigating potential threats to project success and company operations.
• Led strategic planning sessions to align departmental goals with overall company vision, fostering cohesive growth strategy.
• Coordinated cross-departmental projects to improve product delivery timelines, enhancing customer satisfaction.
• Established team priorities, maintained schedules and monitored performance.

• Implemented process improvements for more efficient project management and streamlined workflows.
• Led proposal development efforts, securing new projects and contributing to the growth of the professional services division.
• Collaborated with cross-functional teams to deliver comprehensive solutions that addressed client pain points.
• Resolved complex issues faced by clients through effective problem-solving strategies and customized solutions.
• Conducted regular performance evaluations for team members, setting goals for continuous improvement and personal growth.
• Facilitated knowledge transfer sessions among team members, fostering a culture of continuous learning and improvement.
• Championed the adoption of new technology and tools within the team, resulting in improved productivity and efficiency.
• Established strong relationships with key clients, fostering trust and long-term collaborations.
• Represented professional services to external audiences through various sales and marketing avenues.

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Cross-trained and provided backup support for organizational leadership.