Summary
Overview
Work History
Education
Skills
Safe Serve Certificate
Timeline
Generic
Betty J (BJ) Richmond

Betty J (BJ) Richmond

Pensacola,FL

Summary

Dynamic Support Service Manager adept in operations management and fostering teamwork. Successfully optimized workforce scheduling, enhancing service delivery while reducing costs. Proven ability to develop individualized plans and advocate for clients, ensuring their needs are met effectively. Committed to empowering individuals through education and support.

Results-driven professional with extensive background in support services, prepared to elevate operational efficiency and client satisfaction. Known for fostering team collaboration and driving impactful results through adaptive strategies. Equipped with strong organizational and leadership skills, ensuring reliable performance amidst changing business needs.

Overview

30
30
years of professional experience

Work History

Support Services Manager

Specialized Support Services @ Independence Landing
07.2008 - 04.2025
  • Conducted regular performance evaluations for team members, identifying areas for improvement and providing constructive feedback.
  • Optimized workforce scheduling to ensure adequate coverage during peak hours while minimizing costs related to overtime pay or employee burnout.
  • Developed and maintained relationships with individuals, ensuring continued personal growth.
  • Oversaw employee training programs, increasing staff competence and improving overall performance.
  • Collaborated with cross-functional teams on projects aimed at improving overall individuals experience within the organization.
  • Reinforced core values and fostering a positive work environment for all team members.
  • Created effective communication channels between staff and individual clients within community.
  • Incorporated new activities based on individual needs in the community.
  • Developed and implemented Individualized Positive Plan (IPP) centered around the individuals personal goals.
  • Monitored the implementation of the IPP through client communication and staff documentation.
  • Created and taught lessons on cooking, home and community safety, personal hygiene, and cleaning.
  • Taught music, art, water aerobic, and physical education classes.
  • Provided individualized counseling and support to a diverse population.
  • Guided individuals through stress management and coping strategies.
  • Provided financial guidance to empower individual growth with managing money.
  • Coordinated and facilitated client attendance at essential medical appointments.
  • Advocated for clients during medical appointments ensuring their needs and concerns were effectively communicated ti healthcare provider.
  • Educated clients on medication adherence and proper dosage promoting health and safety.

Support Coordinator

Habilitation Management Services (APD Medicaid Waiver)
09.2005 - 07.2008
  • Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
  • Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
  • Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
  • Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
  • Advocated for individuals, helping them navigate and access services funded by the Medicaid Waiver.
  • Collaborate with individual, their family, and other relevant stakeholders to develop a comprehensive support plans.
  • Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
  • Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
  • Improved client satisfaction by efficiently addressing and resolving support issues.
  • Conducted regular home visits to access the individual's living situation and ensure their needs are being met.

Elementary School Teacher

Anderson County School System
08.1995 - 06.2004
  • Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
  • Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.
  • Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
  • Provided warm, supportive environment for developing academic, social, and emotional growth.
  • Collaborated with fellow teachers to develop interdisciplinary lesson plans, enhancing students'' understanding of various subjects.
  • Improved student comprehension by utilizing differentiated instruction techniques customized for diverse learning needs.
  • Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.

Education

Worked On Master's of Early Elementary Education - Master's of Early Elementary Education

Georgetown College
Georgetown, KY
08-1999

Bachelor of Science - Elementary Education K 1-6 Self Contained 7-8

Western Kentucky University
Bowling Green, KY
05-1995

High School Diploma -

Anderson County High School
Lawrenceburg, KY
05-1989

Skills

  • Process optimization leadership
  • Customer-focused service delivery
  • Team collaboration
  • Strategic scheduling and task management
  • Educational program design and delivery

Safe Serve Certificate

Certified in food safety and regulation.

Timeline

Support Services Manager

Specialized Support Services @ Independence Landing
07.2008 - 04.2025

Support Coordinator

Habilitation Management Services (APD Medicaid Waiver)
09.2005 - 07.2008

Elementary School Teacher

Anderson County School System
08.1995 - 06.2004

Worked On Master's of Early Elementary Education - Master's of Early Elementary Education

Georgetown College

Bachelor of Science - Elementary Education K 1-6 Self Contained 7-8

Western Kentucky University

High School Diploma -

Anderson County High School

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