Betty Johnson
Nashville,TN
Summary
Highly organized medical professional with many years of experience working in fast paced, high patient load and heavy volume surgical settings. Prepared to bring talent, leadership, and expertise to growing team. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in administrative tasks and services for best practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Versatile and knowledgeable about healthcare processes and administrative requirements. Qualified to handle insurance documentation, update charts and manage business correspondence. Enthusiastic for the opportunity to support Veterans.
Overview
22
22
years of professional experience
Work History
Gastroenterology Technician
Veterans Affairs Medical Center
05.2021 - Current
- Clean and sterilize endoscopes, forceps, snares and other tools and equipment following established infection control procedures.
- Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
- Coordinated and maintained patient charts by recording information and ensuring confidentiality.
- Adhered to safety procedures during cleaning, disinfecting and sterilizing endoscopes and related equipment.
- Assist physician in performing endoscopic procedures like endoscopic gastroscopies, double balloon, colonoscopies,enteroscopy and endoscopic ultrasounds, F&A biopsies, EUS procedures.
- Ordered supplies efficiently to maintain optimal stock levels for projected operational demands.
- Collect and prepare specimens for cytology, microbiology and pathology.
- Set up endoscopy suites with equipment and supplies needed for procedures.
- Maintained all safety protocols and processes when cleaning, disinfecting and sterilizing endoscopes and related equipment.
- Checked inventory levels and placed supply orders.
- Kept detailed track of inventory levels and placed orders for new supplies.
- Generate and complete daily sterilization, endo flush and endoscopy scope logs.
- Collect and prepare specimens for cytology, microbiology, and pathology.
- Assisted physicians and nursing staff with various tasks and responsibilities during procedures.
- Prepared patients for procedures by measuring vital statistics and applying necessary monitoring equipment.
- Setup and tore down patient roots to clean up past procedures and prepare for upcoming appointments.
- Setup patient charts and documented information while ensuring confidentiality.
- Entered orders into computer database system.
- Optimized customer support by establishing collaborative service environment.
- Responded proactively and positively to rapid change.
Medical Administrative Assistant
Carter Eye Center
07.2019 - 12.2020
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Submitted medicaid/medicare claims electronically
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created and maintained databases to track and record customer data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Conducted insurance verification pre-authorizations and managed patient charts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Greeted patients and provided required paperwork to facilitate services.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Generated reports and logged patient information for reliable records.
- Followed up with insurance companies to secure timely payment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Gastroenterology Technician
Baylor Scott & White Health
05.2018 - 06.2019
- Prepared patients for procedures by measuring vital statistics and applying necessary monitoring equipment.
- Clean and sterilize endoscopes, forceps, snares and other tools and equipment following established infection control procedures.
- Collect and prepare specimens for cytology, microbiology, and pathology.
- Assist physician in performing endoscopic procedures like endoscopic gastroscopies, double balloon enteroscopy, EUS, EGD, Colon, Fine needle Aspiration biopsy, Feeding tube placement, banding, and Endoscopic ultrasounds. Assist with biopsy,cauterizing and various other complex procedures using the scoping method.
- Set up endoscopy suites with equipment and supplies needed for procedures.
- Generate and complete daily sterilization, endo flush, and endoscopy scope logs.
- Prepared day surgery and operating rooms for patients by ordering and stocking equipment and supplies for upcoming procedures.
- Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
- Setup patient charts and documented information while ensuring confidentiality.
- Checked inventory levels and placed supply orders.
- Supported physicians and nursing staff during procedures.
- Maintained all safety protocols and processes when cleaning, disinfecting and sterilizing endoscopes and related equipment.
- Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures
- Generate and complete daily sterilization, endo flush and endoscopy scope logs
- Collect and prepare specimens for cytology, microbiology and pathology
Sterile Processing Supervisor
Prezio Health
01.2018 - 04.2019
- Enhanced sterile processing efficiency by implementing strict procedural protocols and quality assurance measures.
- Managed team of 6.
- Streamlined workflow for the department by optimizing staff scheduling and task allocation.
- Reduced equipment downtime with diligent maintenance, repair coordination, and timely replacement recommendations.
- Improved patient safety by rigorously monitoring sterilization processes and ensuring adherence to established guidelines.
- Trained new employees in sterile processing techniques, leading to faster onboarding and reduced errors.
- Collaborated with surgical teams to ensure timely delivery of well-maintained instruments for optimal surgery outcomes.
- Developed strong relationships with vendors and suppliers, ensuring a consistent supply of high-quality materials for the department.
- Assessed departmental performance regularly through audits and feedback sessions, continually refining processes for enhanced results.
- Participated in cross-functional meetings with other hospital departments to improve communication and collaboration in patient care efforts.
- Promoted a culture of continuous improvement by encouraging open communication channels between team members for sharing ideas and addressing concerns.
- Ensured compliance with all relevant local, state and federal regulations through diligent documentation and reporting practices.
Sterile Processing Technician
Veterans Affairs Hospital
05.2016 - 12.2017
- Wrapped trays, instrument packs and sets.
- Prepared instruments for sterilization and performed decontamination procedures.
- Picked instruments and supplies for surgeries.
- Recorded biologicals bowie dicks, and test results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Usage of Censitrac
- Running all autoclaves, steam, gas, sterrad.
- Select proper packaging and integrators for instruments and scopes according to guidelines.
- Decontamination properly cleaning dirty surgical instrumentation. Wearing appropriate PPE, following SOPS and manufacture guidelines as to the appropriate process. Using the sonic machine for cavitation.
- Cleaning and processing gastroscopes, colonoscopes, EGD scopes, EUS, ERCP, anesthesia scopes, urology scopes, rigid scopes, TEE probes.
- Working with Rapicide, Cidex, Dakins Isopropyl alcohol. Using the medivator to clean scopes. Using the endo-flush and scope buddy to manually wash and flush scopes.
- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
- Streamlined workflow for the department by organizing instruments and equipment in a systematic manner.
Sterile Processing Technician
Veterans Affairs Hospital
05.2015 - 05.2016
- Wrapped trays, instrument packs and sets.
- Ordered and restocked supplies for decontamination and surgical areas.
- Prepared instruments for sterilization and performed decontamination procedures.
- Recorded biologicals and test results.
- Used coordination and planning skills to achieve results according to schedule.
- Usage of Censitrac
- Running all autoclaves, steam, gas, sterrad.
- Select proper packaging and integrators for instruments and scopes according to guidelines.
- Decontamination properly cleaning dirty surgical instrumentation. Wearing appropriate PPE, following SOPS and manufacture guidelines as to the appropriate process. Using the sonic machine for cavitation.
- Cleaning and processing gastroscopes, colonoscopes, EGD scopes, EUS, ERCP, anesthesia scopes, urology scopes, rigid scopes, TEE probes.
- Working with Rapicide, Cidex, Dakins Isopropyl alcohol. Using the medivator to clean scopes. Using the endo-flush and scope buddy to manually wash and flush scopes.
Patient Care Assistant/Surgical Core Technician
Mayo Clinic
07.2002 - 05.2014
- Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
- Worked with vendors for speedy procurement of services and equipment.
- Sterilized instruments and equipment for specific procedures and arranged for surgeons.
- Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Took Vital Signs as well as charting all events with patient.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep nurses informed of changes.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Enhanced patient comfort by providing compassionate and attentive care.
Skills
- Data Entry Efficiency
- Healthcare Billing Familiarity
- Patient Scheduling Expertise
- Payment collection and processing
- Insurance Verification
- Organizational Competence
- Professionalism and Discretion
- Patient Scheduling
- Workflow Coordination
- Appointment Coordination
- Patient care and confidentiality
- Appointment Scheduling
Timeline
Gastroenterology Technician
Veterans Affairs Medical Center
05.2021 - Current
Medical Administrative Assistant
Carter Eye Center
07.2019 - 12.2020
Gastroenterology Technician
Baylor Scott & White Health
05.2018 - 06.2019
Sterile Processing Supervisor
Prezio Health
01.2018 - 04.2019
Sterile Processing Technician
Veterans Affairs Hospital
05.2016 - 12.2017
Sterile Processing Technician
Veterans Affairs Hospital
05.2015 - 05.2016
Patient Care Assistant/Surgical Core Technician
Mayo Clinic
07.2002 - 05.2014
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